Customer SuccessFeatured

Customer Success Lead

Own the post-sale client experience. Ensure AI transformation projects deliver real value and clients become long-term partners.

Remote (EU timezone)Full-timeCustomer Success

About this role

We are looking for a Customer Success Lead to own the client experience after the sale. You will ensure our AI transformation projects deliver real business value, manage ongoing relationships, and turn clients into long-term partners who expand and refer.

This is not a support role. You will be the strategic partner for our clients, understanding their business goals, tracking project success, and identifying opportunities to deepen the relationship. If you can manage complex client relationships and care deeply about outcomes, we want to talk.

What you will do

Own the post-sale client experience from kickoff to ongoing partnership
Ensure projects deliver measurable business value and ROI
Run regular check-ins and business reviews with client stakeholders
Identify expansion opportunities and work with sales to grow accounts
Coordinate between clients and engineering to resolve issues quickly
Build processes and playbooks as we scale the CS function

What we are looking for

4+ years in customer success, account management, or client services
Experience managing complex B2B relationships (€20K+ annual value)
Strong project management and organizational skills
Ability to understand technical projects and communicate with engineering
Track record of driving retention, expansion, and referrals
Comfortable building processes from scratch in a startup environment

Nice to have

Background in consulting, agency, or professional services
Experience with marketing, sales, or operations technology
Familiarity with AI/automation projects and their success metrics
Previous experience as first or early CS hire
Understanding of the B2B SaaS ecosystem

What we offer

Fully remote with flexible hours (EU timezone overlap required)
Competitive salary + equity participation
Build the CS function from the ground up
Work with interesting clients across industries
Small team with high autonomy and direct impact
Learning budget for courses, conferences, and tools

Quick info

Department: Customer Success
Location: Remote (EU timezone)
Type: Full-time
Posted: 5 days ago

Interested?

Send us your resume and tell us why you want to join Shyft.

Questions?

Reach out directly if you want to learn more about this role or Shyft.

Ready to apply?

Send us your resume and tell us why you want to join Shyft.

View all positions