Botpress ADK

## Botpress ADK Implementation Plan for Customer Support Ticket Routing

### File Structure
```
features/
└── ticket-routing/
    ├── tables/
    │   ├── ticket_status.json
    │   └── agent_availability.json
    ├── actions/
    │   ├── assign_ticket.ts
    │   └── escalate_ticket.ts
    └── workflows/
        └── ticket_routing_flow.json
```

### Key Components

#### 1. Ticket Status Table (`tables/ticket_status.json`)
```json
{
  "columns": ["id", "status", "priority", "assigned_agent"],
  "rows": [
    ["TKT-001", "open", "high", null],
    ["TKT-002", "in_progress", "medium", "AGENT-42"]
  ]
}
```

#### 2. Agent Availability Action (`actions/assign_ticket.ts`)
```typescript
import { action } from '@botpress/sdk'

export const assignTicket: action = async ({ client, input, logger }) => {
  const { ticketId, agentId } = input;
  await client.createTableRow('ticket_status', {
    id: ticketId,
    status: 'in_progress',
    assigned_agent: agentId
  });
  return { success: true, message: `Ticket ${ticketId} assigned to ${agentId}` };
};
```

#### 3. Routing Workflow (`workflows/ticket_routing_flow.json`)
```json
{
  "triggers": ["ticket.created"],
  "steps": [
    {
      "type": "action",
      "name": "assign_ticket",
      "input": {
        "ticketId": "{{ event.ticketId }}",
        "agentId": "{{ event.agentId }}"
      }
    }
  ]
}
```

### Next Steps
1. Create the file structure in your Botpress project
2. Define your tables based on your data model
3. Implement actions for common operations (assign, escalate, resolve)
4. Build workflows to chain actions together
5. Test with sample data before deploying

Would you like me to elaborate on any specific part of this implementation?