frago

```markdown
# Frago Automation Recipe: Customer Support Ticket Processing

## Recipe Overview
- **Trigger Event**: New ticket creation in Zendesk
- **Data Source**: Zendesk API
- **Output Format**: CSV report
- **Error Handling**: Timeout, API rate limits

## Steps
1. **Fetch Tickets**: Retrieve new tickets from Zendesk API
   - Filter: Created in last 24 hours
   - Status: Open
2. **Process Tickets**: Categorize tickets based on content
   - Use NLP to identify support categories
   - Assign priority levels
3. **Generate Report**: Compile processed data into CSV
   - Include: Ticket ID, Category, Priority, Timestamp
   - Save to: Google Drive - Support Reports folder
4. **Notify Team**: Send Slack notification with report link
   - Channel: #support-team
   - Message: 'New ticket report generated: [LINK]'

## Error Handling
- **Timeout**: Retry fetch operation 3 times with 5s delay
- **API Rate Limits**: Implement exponential backoff

## Expected Output
```