tiledesk-chatbot
🥈SilverThe Tiledesk Chatbot Engine is an open-source Node.js framework for building multichannel chatbots. It enables operations teams to automate customer interactions across various platforms. The engine integrates with the Tiledesk Design Studio for bot management and supports hybrid search and retrieved-augmented-generation for enhanced conversational capabilities.
67400Updated 1w ago
Intermediate30min to implementautomation
Saves ~400 min per use
Quick InstallView Source
git clone https://github.com/Tiledesk/tiledesk-chatbot.gitWorks with:
Claude
Overview
About This Skill
The Tiledesk Chatbot Engine is an open-source Node.js framework for building multichannel chatbots. It enables operations teams to automate customer interactions across various platforms. The engine integrates with the Tiledesk Design Studio for bot management and supports hybrid search and retrieved-augmented-generation for enhanced conversational capabilities.
Tags
#ai-agents#ai-assistant#ai-automation#automation#chat-applications#chat-service#communication#conversational-interfaces#customer-communication#customer-engagement#customer-interaction#customer-service#customer-support#hybrid-search#messaging-platform#multichannel-conversations#open-source#retrieved-augmented-generation#self-hosted#workflow-automation
Setup & Installation
Quick Install
No install command available. Check the GitHub repository for manual installation instructions.
Alternative Install (Git Clone)
git clone https://github.com/Tiledesk/tiledesk-chatbotRequirements
- Claude Code or compatible AI agent
- Works with: Claude
Quick Start Guide
1
Install the Skill
Copy the install command above and run it in your terminal.
2
Open Your AI Agent
Launch Claude Code, Cursor, or your preferred AI coding agent.
3
Try It Out
Use the prompt template or examples below to test the skill.
4
Customize
Adapt the skill to your specific use case and workflow.
Usage Examples
Prompt Template
Create a multichannel chatbot workflow for [COMPANY] in the [INDUSTRY] sector. The chatbot should handle [SPECIFIC USE CASE], such as customer support, lead generation, or FAQs. Use the Tiledesk Automation Engine to design the workflow, ensuring it integrates with [CHANNELS] like WhatsApp, Facebook Messenger, and email. Provide a step-by-step guide for implementation.
Example Output
## Tiledesk Chatbot Workflow for GreenTech Solutions ### Overview GreenTech Solutions, a renewable energy company, needs a multichannel chatbot to handle customer inquiries about solar panel installations. The chatbot will be deployed on WhatsApp, Facebook Messenger, and email, providing instant responses and scheduling consultations. ### Workflow Steps 1. **Greeting and Introduction**: The chatbot welcomes users and asks for their preferred language. 2. **Initial Inquiry**: The chatbot asks if the user is interested in solar panel installation, maintenance, or general information. 3. **Data Collection**: For installation inquiries, the chatbot collects the user's location, roof type, and energy needs. 4. **Scheduling Consultation**: The chatbot offers to schedule a consultation with a sales representative and provides available time slots. 5. **Follow-Up**: After the consultation, the chatbot sends a follow-up email with additional resources and a thank-you message. ### Integration Details - **WhatsApp**: Uses the Twilio API for seamless communication. - **Facebook Messenger**: Integrates with the Facebook Graph API. - **Email**: Utilizes SendGrid for email notifications. ### Expected Outcomes - Reduced response time for customer inquiries. - Increased lead generation and conversion rates. - Improved customer satisfaction and engagement.
