Chatwoot
Open-source customer conversations, unified and simplified
Shyft Score
Directory quality rating
50/100
Trending
Found in 1 source
AI Readiness
How prepared for AI workflows
35/100
APIWebhooks
Our take
The verdict on Chatwoot
AI-generated
Chatwoot is an open-source customer support platform that unifies conversations across multiple channels, improving efficiency and personalization.
Strengths
- Free and open-source
- Unified inbox for multiple channels
- Customizable chat widgets
Limitations
- Limited AI capabilities
- Steep learning curve
- Low AI readiness score
Best for: Customer support teams in mid-sized to large companies
Try Chatwoot's free tier to see if it fits your workflow.
See how Chatwoot fits your stackBenefits
Why teams choose Chatwoot
Manage all customer conversations from one inbox instead of juggling multiple platforms
Respond to customers instantly with real-time chat support
Keep conversation history intact when customers switch between email, chat, and social media
Deploy chat widgets that match your brand without technical expertise
About
What is Chatwoot?
Chatwoot is an open-source customer support platform that enables teams to manage conversations across multiple channels from a unified inbox. It provides live chat, email, and social media integration to help sales and support teams deliver faster, more personalized customer experiences.
Key capabilities
Unified inbox for managing multiple channels
Real-time live chat support
Email integration for seamless communication
Social media integration for broader reach
Customizable chat widgets for websites
At a glance
Category
ai-assistant
Department
Sales
Pricing
Freemium (from $0/mo)
Type
PLATFORM
GitHub stars
28.3k
Website
chatwoot.com
Capabilities
APIWebhooks
Use cases
What you can do with Chatwoot
Manage customer inquiries from multiple channels in one inbox
Provide real-time live chat support to website visitors
Integrate email support into a unified customer service platform
Engage with customers on social media for better reach
Customize chat widgets to match brand and website design
Best for
Small to medium-sized businessesCustomer support teamsSales teams
API & Developer Info
API Style
REST
Authentication
API KeyOAuth 2.0
SDKs
javascriptrubypython
Capabilities
WebhooksSandbox / Free Tier
Documentation
API Documentation Pricing
Chatwoot pricing
Chatwoot starts at $0/mo
Starting at $0/mo
Ecosystem
Connected ecosystem
MCP servers, AI skills, and integrations that work with Chatwoot
Integrations
ZapierSlackFacebook MessengerTwitterWhatsAppGoogle AnalyticsMailgunStripeTrello
AI & automation capabilities
REST API
MCP ServerN/A
Webhooks
Free TierN/A
FAQs
Frequently asked questions
Common questions about Chatwoot and its capabilities
Chatwoot is an open-source customer conversation platform designed to unify and simplify communication across multiple channels. It provides a unified inbox for managing live chat, email, and social media interactions, making it ideal for small to medium-sized businesses and customer support teams.
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