HelpDesk vs LiveChat
Comprehensive comparison for 2026: features, pricing, and expert recommendations
By Shyft Research TeamUpdated Feb 24, 2026
TL;DR
- Both tools is our recommended choice for most users
- Compare ratings, features, and pricing below
- See detailed pricing comparison below
- Choose HelpDesk for complex, multi-channel support workflows.
HelpDesk Rating
4.6/5
LiveChat Rating
N/A
HelpDesk Price
$29/mo
LiveChat Price
$29/mo
When comparing HelpDesk and LiveChat, the choice depends on your business needs. HelpDesk is a powerful ticketing system designed to streamline customer support and enhance team collaboration. It offers automation and AI tools to manage support cases efficiently. LiveChat, on the other hand, is an intuitive customer service software focused on improving online sales and customer satisfaction. It is quick to set up and easy for teams to use, with automation features to enhance customer service.
Quick Verdict
HelpDesk is better for businesses needing a robust ticketing system. LiveChat is ideal for quick, simple customer interactions.
Choose HelpDesk
HelpDesk excels with a comprehensive ticketing system and strong integrations. It is best for teams handling high volumes of support cases.
Choose HelpDesk for complex, multi-channel support workflows.
OR
Choose LiveChat
LiveChat is easy to set up and use. It is best for businesses focused on live chat support and quick customer interactions.
Choose LiveChat for simple, live chat-focused customer service.
Head-to-Head Comparison
HelpDesk
LiveChat
Category
Agents
Agents
Rating
No rating
Starting Price
$29/mo
$29/mo
Free Tier
What it Does
Handle 10x more support cases with HelpDesk
The live chat software that gets the job done
Frequently Asked Questions
For businesses needing a robust ticketing system with strong integrations, HelpDesk is the better choice. It handles high volumes of support cases efficiently. If your focus is on live chat support and quick customer interactions, LiveChat is the way to go. It is easy to set up and use, making it ideal for businesses prioritizing simplicity and speed.
Our Expert Verdict
“HelpDesk is better for businesses needing a robust ticketing system. LiveChat is ideal for quick, simple customer interactions.”
Pros
- • HelpDesk: 4.6/5 rating
- • LiveChat: Established solution
Recommendation: We recommend helpdesk for most use cases.
Verdict: HelpDesk vs LiveChat
Winner: helpdesk
HelpDesk is better for businesses needing a robust ticketing system. LiveChat is ideal for quick, simple customer interactions.
Common Questions: HelpDesk vs LiveChat
Both HelpDesk and LiveChat are strong Agents tools. HelpDesk has a 4.6/5 rating and LiveChat. The best choice depends on your team size, budget, and specific feature requirements. Both offer ways to try before you buy.