AI Readiness
46
46 / 100
AI Readiness
46 / 100
46AI Score
Features
Key capabilities
What makes Drift stand out from the competition
Live chat functionality
AI-powered chatbots
Lead qualification tools
Meeting scheduling integration
Real-time visitor engagement
Drift Pricing & Plans
Compare all Drift pricing tiers to find the right plan for your team
Premium
CustomContact sales
Best for: Small marketing teams
- Live chat
- Chatbots
- Meeting scheduler
- Basic routing
Most Popular
Advanced
CustomContact sales
Best for: Growing teams
- All Premium
- A/B testing
- Custom bots
- Revenue attribution
Enterprise
CustomContact sales
Best for: Large enterprises
- All Advanced
- Multi-language
- Workspaces
- Enterprise security
Drift was acquired by Salesloft in 2024. Pricing typically starts at $2,500/month. Known for conversational marketing.
Our Expert Verdict
“Drift is worth considering for teams looking for customer service solutions. Its MCP support makes it ideal for AI-powered workflows. ”
Pros
- • Strong user ratings (4.4/5)
- • AI agent compatible (MCP ready)
Cons
- • No free tier
Recommendation: Request a demo to evaluate Drift for your team.
Ecosystem
Connects with your favorite tools
Drift integrates with leading platforms to streamline your workflows
Integrations
SalesforceHubSpotSlackZapierMarketoIntercomZendeskGoogle Analytics
AI & Automation Capabilities
REST APIN/A
MCP Server
WebhooksN/A
Free TierN/A
Drift Reviews & Data
User ratings, benchmarks & analysis
Shyft Research
Drift AI Readiness Analysis
46out of 100
Drift scores below average for AI readiness in the Customer Service category.
Methodology: Score based on API quality, MCP support, AI features, integrations, developer experience, and shipping velocity.
FAQs
Frequently asked questions
Common questions about Drift and its capabilities
Drift pricing starts at $50/mo. Contact Drift for enterprise pricing and volume discounts.
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Frequently Asked Questions About Drift
Drift pricing starts at $50/mo. Contact Drift for enterprise pricing and volume discounts.
Drift has strong user ratings: 4.4/5 overall. Users commonly praise its customer service capabilities. Reviews highlight ease of use and customer support as key strengths.
Yes, Drift supports AI agent integrations through the Model Context Protocol (MCP). This means you can connect Drift to AI assistants like Claude, enabling automated workflows, data extraction, and intelligent task execution directly from your AI tools.
Drift is a top choice in the Customer Service category, with an AI Readiness Score of 46/100. The best tool depends on your specific needs, team size, and budget. Compare Drift with alternatives to find the best fit for your workflow.
To get started with Drift: 1) Visit their website and sign up for a trial. 2) Complete the onboarding flow to set up your workspace. 3) Connect your existing tools and import data. 4) Explore the core features for customer service. Most users are up and running within 30 minutes.
The best Drift alternatives depend on your needs. Popular alternatives in the Customer Service space offer different strengths in pricing, features, and integrations. View our Drift alternatives page for a detailed comparison with ratings and pricing.