Shyft Score
Directory quality rating
63/100
Quiet
Found in 1 source
Our take
The verdict on Edgedive
AI-generated
Edgedive is a specialized AI support engineer tool that excels in automating customer support tasks, reducing response times and improving efficiency. Its focus on support makes it a strong contender for teams looking to enhance their customer service operations.
Strengths
- Specialized in support automation
- Reduces response times
- Improves efficiency
- Freemium model available
- High AI readiness score (80)
Limitations
- Limited to support department
- No mention of AI agent support
- Pricing unclear for premium features
Best for: Mid-sized to large companies with high support volumes
Request a demo to evaluate Edgedive for your team.
See how Edgedive fits your stackAbout
What is Edgedive?
The AI Support Engineer
Key capabilities
AI-driven troubleshooting and support ticket management
Real-time analytics and reporting for support performance
Integration with popular communication channels like Slack and Microsoft Teams
Automated responses and knowledge base suggestions
Customizable workflows and escalation paths
At a glance
Use cases
What you can do with Edgedive
Resolving technical issues faster
Improving incident management
Reducing support ticket volume
Collaborating on support projects
Best for
IT support teamsCustomer service departmentsSmall to medium-sized enterprises
Pricing
Edgedive pricing
Edgedive starts at $49/mo
Starting at $49/mo
Ecosystem
Connected ecosystem
MCP servers, AI skills, and integrations that work with Edgedive
Integrations
SlackMicrosoft TeamsZendeskSalesforceJiraIntercomGoogle WorkspaceTrelloHubSpot
FAQs
Frequently asked questions
Common questions about Edgedive and its capabilities
Edgedive pricing starts at $49/mo. Contact Edgedive for enterprise pricing and volume discounts.
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