OpenChat
Streamlined team inbox for customer conversations
Shyft Score
Directory quality rating
38/100
Quiet
AI Readiness
How prepared for AI workflows
33/100
Our take
The verdict on OpenChat
AI-generated
OpenChat centralizes customer conversations but lacks AI readiness and agent support. Its use case is specific to customer support.
Strengths
- Centralized team inbox
- Live chat functionality
- $29/mo starting price
Limitations
- Low AI readiness (33/100)
- No AI agent support
- Limited advanced features
Best for: Engineering teams managing customer support
Request a demo to evaluate OpenChat for your team.
See how OpenChat fits your stackAbout
What is OpenChat?
OpenChat is a customer communication platform that centralizes team inbox management, live chat, and customer support conversations. It provides sales and marketing teams with collaborative tools to manage customer interactions across multiple channels in a unified workspace.
Key capabilities
Centralized team inbox management
Live chat functionality
Multi-channel customer support
Collaborative tools for sales and marketing teams
Analytics and reporting on customer interactions
At a glance
Use cases
What you can do with OpenChat
Manage customer support tickets across email and live chat
Collaborate on sales leads in a shared team inbox
Track customer interactions across multiple communication channels
Analyze customer support metrics to improve response times
Streamline marketing campaign responses with a unified inbox
Best for
Sales teamsCustomer support teamsMarketing teams
Pricing
OpenChat pricing
OpenChat starts at $29/mo
Starting at $29/mo
Ecosystem
Connected ecosystem
MCP servers, AI skills, and integrations that work with OpenChat
Integrations
SlackZapierSalesforceHubSpotZendeskMailchimpIntercomGoogle Analytics
FAQs
Frequently asked questions
Common questions about OpenChat and its capabilities
OpenChat pricing starts at $29/mo. Contact OpenChat for enterprise pricing and volume discounts.
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