How can I automate customer support responses?

Text App offers automated responses and workflows to enhance customer support. You can set up predefined replies for common queries, route conversations to the right agents, and create automated follow-ups, significantly reducing manual effort and ensuring consistent, timely support across all channels.

What are the features of a B2B customer communication tool?

Text App provides a comprehensive suite of features for B2B customer communication, including centralized messaging across SMS, email, and chat, a shared inbox for team collaboration, automated responses and workflows, analytics and reporting on customer interactions, and seamless integration with CRM systems.

Text App

Unified messaging platform for customer communication

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Shyft Score

Directory quality rating

Reviewed

58/100

Quiet

Found in 1 source

AI Readiness

How prepared for AI workflows

Fair

41/100

Our take

The verdict on Text App

AI-generated

Text App centralizes customer communication well, but its low AI readiness score and lack of AI agent support may limit its appeal.

Strengths

Centralized messaging
Shared inbox
Free tier available

Limitations

Low AI readiness score
No AI agent support
Limited AI features

Best for: Small to medium-sized teams needing a unified messaging platform.

Request a demo to evaluate Text App for your team.

See how Text App fits your stack

Benefits

Why teams choose Text App

Manage all customer messages from one dashboard instead of juggling multiple platforms

Respond to customers 3x faster with automated workflows and shared team inbox

Never miss important customer conversations with centralized SMS, email, and chat

Get clear insights into response times and customer satisfaction with built-in analytics

About

What is Text App?

Text App is a customer communication platform that centralizes SMS, email, and messaging channels for sales and support teams. It provides shared inbox functionality with team collaboration features, offering a streamlined alternative to Front for managing customer conversations at scale.

Key capabilities

Centralized messaging across SMS, email, and chat

Shared inbox for team collaboration

Automated responses and workflows

Analytics and reporting on customer interactions

Integration with CRM systems

At a glance

What you can do with Text App

Centralize customer communication across SMS and email channels

Collaborate on customer inquiries using a shared inbox

Automate responses to common customer questions

Analyze customer interaction data for better insights

Integrate messaging with existing CRM systems for efficiency

Best for

Sales teamsCustomer support teamsMarketing departments

Pricing

Text App pricing

Text App starts at $29/mo

Starting at $29/mo

Ecosystem

Connected ecosystem

MCP servers, AI skills, and integrations that work with Text App

Integrations

SalesforceHubSpotZendeskSlackMailchimpZapierMicrosoft TeamsGoogle Workspace

FAQs

Frequently asked questions

Common questions about Text App and its capabilities

Text App is a unified messaging platform designed to centralize customer communication across SMS, email, and chat. Its shared inbox and CRM integrations are ideal for sales teams to streamline outreach, collaborate on leads, and track interactions efficiently, improving response times and conversion rates.