How much does Trengo cost for a business?

Trengo is available via a subscription model, priced at $29 per month. This provides access to its full suite of features including a unified inbox, automated responses, team collaboration tools, analytics, and customizable workflows, making it suitable for customer support teams and marketing departments.

Can Trengo integrate with other communication channels besides email?

Yes, Trengo offers a unified inbox designed to integrate all communication channels. Beyond email, it supports various platforms, allowing customer support teams to manage interactions from multiple sources within a single interface, enhancing efficiency and customer experience for businesses.

Trengo

All-in-one customer service platform

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Shyft Score

Directory quality rating

Reviewed

43/100

Moderate

AI Readiness

How prepared for AI workflows

Fair

42/100

Our take

The verdict on Trengo

AI-generated

Trengo provides a unified inbox and automation features for customer service teams, enhancing collaboration and efficiency. Its customizable workflows and analytics make it a solid choice for managing multi-channel customer interactions, though its AI readiness is low.

Strengths

Unified inbox for managing multiple communication channels
Automated responses and chatbots for efficiency
Team collaboration tools with internal notes
Competitive pricing at $29/month

Limitations

Low AI readiness score of 42/100
Limited AI agent support
No mention of free tier

Best for: Customer service teams in small to mid-sized businesses handling multi-channel customer interactions

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Benefits

Why teams choose Trengo

Manage all customer messages from email, chat, and social media in one place

Reduce response times with automated replies and smart routing

Track team performance and customer satisfaction with detailed analytics

Collaborate seamlessly with teammates using internal notes and assignments

About

What is Trengo?

Trengo consolidates customer communications from email, chat, social media, and messaging apps into a single inbox. Support teams use it for automated responses, internal collaboration, and multi-channel workflow management.

Key capabilities

Unified inbox for all communication channels

Automated responses and chatbots

Team collaboration tools with internal notes

Analytics and reporting on customer interactions

Customizable workflows for different communication scenarios

At a glance

What you can do with Trengo

Consolidate customer messages from email, WhatsApp, Facebook, and Instagram into one inbox

Automate responses to common customer questions and route complex issues to specialists

Track customer conversation history and collaborate internally with team notes

Best for

Customer support teamsMarketing departmentsE-commerce businesses

Pricing

Trengo pricing

Trengo starts at $29/mo

Starting at $29/mo

Ecosystem

Connected ecosystem

MCP servers, AI skills, and integrations that work with Trengo

Integrations

SlackZapierShopifyHubSpotMailchimpFacebook MessengerWhatsAppGoogle AnalyticsZendesk

FAQs

Frequently asked questions

Common questions about Trengo and its capabilities

Trengo is an all-in-one customer service platform that centralizes communication. While primarily for support, its unified inbox and team collaboration tools can streamline email outreach by managing responses, automating follow-ups, and providing analytics on customer interactions for marketing departments and e-commerce businesses.