Shyft Score
Directory quality rating
43/100
Moderate
AI Readiness
How prepared for AI workflows
42/100
Our take
The verdict on Trengo
AI-generated
Trengo provides a unified inbox and automation features for customer service teams, enhancing collaboration and efficiency. Its customizable workflows and analytics make it a solid choice for managing multi-channel customer interactions, though its AI readiness is low.
Strengths
- Unified inbox for managing multiple communication channels
- Automated responses and chatbots for efficiency
- Team collaboration tools with internal notes
- Competitive pricing at $29/month
Limitations
- Low AI readiness score of 42/100
- Limited AI agent support
- No mention of free tier
Best for: Customer service teams in small to mid-sized businesses handling multi-channel customer interactions
Request a demo to evaluate Trengo for your team.
See how Trengo fits your stackAbout
What is Trengo?
Trengo is a comprehensive SaaS tool designed to streamline customer communication across various channels. It offers features that enhance team collaboration and improve customer engagement, making it easier for businesses to manage their interactions effectively.
Key capabilities
Unified inbox for all communication channels
Automated responses and chatbots
Team collaboration tools with internal notes
Analytics and reporting on customer interactions
Customizable workflows for different communication scenarios
At a glance
Use cases
What you can do with Trengo
Manage customer inquiries from multiple channels in one inbox
Automate responses to frequently asked customer questions
Collaborate internally with team notes on customer interactions
Analyze customer engagement metrics for better decision making
Create customizable workflows for varied communication scenarios
Best for
Customer support teamsMarketing departmentsE-commerce businesses
Pricing
Trengo pricing
Trengo starts at $29/mo
Starting at $29/mo
Ecosystem
Connected ecosystem
MCP servers, AI skills, and integrations that work with Trengo
Integrations
SlackZapierShopifyHubSpotMailchimpFacebook MessengerWhatsAppGoogle AnalyticsZendesk
FAQs
Frequently asked questions
Common questions about Trengo and its capabilities
Trengo pricing starts at $29/mo. Contact Trengo for enterprise pricing and volume discounts.
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