How much does Vivantio cost and who is it best suited for?

Vivantio is available via subscription at $29/month. It is best suited for IT support teams, customer service departments, and managed service providers looking for a comprehensive service management solution to improve efficiency and organization.

Can Vivantio integrate with existing support channels?

Yes, Vivantio features multi-channel support integration, allowing it to connect with your existing communication platforms. This helps consolidate support requests and provides a unified view for your IT or customer service teams, enhancing overall responsiveness.

Vivantio

ITIL-aligned IT service management platform

ReviewedSubscriptionEngineering

Visit website

Compare →

Shyft Score

Directory quality rating

Reviewed

43/100

Quiet

AI Readiness

How prepared for AI workflows

Fair

44/100

Our take

The verdict on Vivantio

AI-generated

Vivantio provides strong IT service management with ITIL alignment and multi-channel support, making it ideal for engineering teams. Its high user rating and moderate AI readiness make it a reliable choice, though it lacks AI agent support.

Strengths

High user rating (4.3/5)
ITIL-aligned service management
Automated ticketing system
Multi-channel support integration

Limitations

Moderate AI readiness score (44/100)
No AI agent support
Limited advanced automation

Best for: Engineering teams at SMBs needing ITIL-aligned service management and multi-channel support

Request a demo to evaluate Vivantio for your team.

See how Vivantio fits your stack

Benefits

Why teams choose Vivantio

Resolve IT issues 3x faster with automated ticket routing and workflows

Eliminate service chaos with ITIL-aligned processes that scale with your business

Get instant visibility into team performance and bottlenecks with real-time dashboards

Support customers across all channels from one unified platform

About

What is Vivantio?

Vivantio is an IT service management platform that provides ITIL-aligned ticketing, multi-channel support, and workflow automation. It helps IT teams and managed service providers streamline service delivery, automate repetitive tasks, and improve customer satisfaction with real-time reporting.

Key capabilities

ITIL-aligned service management

Automated ticketing system

Customizable workflows

Real-time reporting and analytics

Multi-channel support integration

At a glance

What you can do with Vivantio

Automate IT ticketing and request management

Deliver multi-channel IT support with unified workflows

Track IT team performance with real-time reporting

Best for

IT support teamsCustomer service departmentsManaged service providers

Pricing

Vivantio pricing

Vivantio starts at $29/mo

Starting at $29/mo

Ecosystem

Connected ecosystem

MCP servers, AI skills, and integrations that work with Vivantio

MCP servers

Use Vivantio with AI agents via these MCP servers

telerik-dpl-mcp

MCP for Telerik Document Processing with advanced capabilities.

npx0

youtube-data-mcp-server

YouTube MCP Server for accessing video and channel data.

npx0

gsc

Access and analyze Google Search Console data with enhanced analytics capabilities.

npx 201

mcp-jira

Integrate Jira with Model Context Protocol for seamless project management.

npx 1

mcp teams server

Integrate Microsoft Teams with powerful messaging capabilities using MCP.

pip 366

claude-mcp

Interact with Claude Code programmatically for powerful AI workflows.

npx 13

Browse all MCP servers

Integrations

SlackMicrosoft TeamsZendeskJiraSalesforceServiceNowZapierHubSpotFreshdesk

FAQs

Frequently asked questions

Common questions about Vivantio and its capabilities

Vivantio offers ITIL-aligned service management, an automated ticketing system, customizable workflows, real-time reporting and analytics, and multi-channel support integration. It's designed to help IT support teams streamline operations and gain control over their service delivery.