ITIL-aligned IT service management platform
Shyft Score
Directory quality rating
AI Readiness
How prepared for AI workflows
Our take
Vivantio provides strong IT service management with ITIL alignment and multi-channel support, making it ideal for engineering teams. Its high user rating and moderate AI readiness make it a reliable choice, though it lacks AI agent support.
Best for: Engineering teams at SMBs needing ITIL-aligned service management and multi-channel support
Request a demo to evaluate Vivantio for your team.
See how Vivantio fits your stackBenefits
Resolve IT issues 3x faster with automated ticket routing and workflows
Eliminate service chaos with ITIL-aligned processes that scale with your business
Get instant visibility into team performance and bottlenecks with real-time dashboards
Support customers across all channels from one unified platform
About
Vivantio is an IT service management platform that provides ITIL-aligned ticketing, multi-channel support, and workflow automation. It helps IT teams and managed service providers streamline service delivery, automate repetitive tasks, and improve customer satisfaction with real-time reporting.
ITIL-aligned service management
Automated ticketing system
Customizable workflows
Real-time reporting and analytics
Multi-channel support integration
Use cases
Automate IT ticketing and request management
Deliver multi-channel IT support with unified workflows
Track IT team performance with real-time reporting
Best for
Pricing
Vivantio starts at $29/mo
Starting at $29/mo
Ecosystem
MCP servers, AI skills, and integrations that work with Vivantio
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FAQs
Common questions about Vivantio and its capabilities
Vivantio offers ITIL-aligned service management, an automated ticketing system, customizable workflows, real-time reporting and analytics, and multi-channel support integration. It's designed to help IT support teams streamline operations and gain control over their service delivery.
Our team can help you integrate Vivantio with your existing tools and build custom automation workflows.
Pulse delivers engineering-specific AI insights every week. Free.
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