Vivantio
Service Management That Turns Chaos Into Control
Shyft Score
Directory quality rating
43/100
Quiet
AI Readiness
How prepared for AI workflows
44/100
Our take
The verdict on Vivantio
AI-generated
Vivantio provides robust IT service management with ITIL alignment and multi-channel support, making it ideal for engineering teams. Its high user rating and moderate AI readiness make it a reliable choice, though it lacks AI agent support.
Strengths
- High user rating (4.3/5)
- ITIL-aligned service management
- Automated ticketing system
- Multi-channel support integration
Limitations
- Moderate AI readiness score (44/100)
- No AI agent support
- Limited advanced automation
Best for: Engineering teams at SMBs needing ITIL-aligned service management and multi-channel support
Request a demo to evaluate Vivantio for your team.
See how Vivantio fits your stackAbout
What is Vivantio?
Vivantio’s platform empowers organizations with comprehensive managed IT support services, helping you scale beyond basic ticketing with ITIL-aligned service management that automates, streamlines, and elevates your support operations. Trusted by customer-first organizations, Vivantio optimizes service efficiency and improves customer satisfaction.
Key capabilities
ITIL-aligned service management
Automated ticketing system
Customizable workflows
Real-time reporting and analytics
Multi-channel support integration
At a glance
Use cases
What you can do with Vivantio
Automate ticketing processes for IT support teams
Streamline service management with ITIL best practices
Enhance customer satisfaction through multi-channel support
Generate real-time reports for IT performance analysis
Customize workflows to fit specific organizational needs
Best for
IT support teamsCustomer service departmentsManaged service providers
Pricing
Vivantio pricing
Vivantio starts at $29/mo
Starting at $29/mo
Ecosystem
Connected ecosystem
MCP servers, AI skills, and integrations that work with Vivantio
Integrations
SlackMicrosoft TeamsZendeskJiraSalesforceServiceNowZapierHubSpotFreshdesk
FAQs
Frequently asked questions
Common questions about Vivantio and its capabilities
Vivantio pricing starts at $29/mo. Contact Vivantio for enterprise pricing and volume discounts.
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