The egain-mcp-server integrates communication channels with AI agents. It provides tools to send, receive, and manage messages across email, chat, and social media platforms. The server connects to Egain's customer engagement APIs, enabling agents to access conversation history, customer profiles, and knowledge base articles. Developers use it to build AI-driven customer support systems, chatbots, and automated response workflows.
The egain-mcp-server integrates communication channels with AI agents. It provides tools to send, receive, and manage messages across email, chat, and social media platforms. The server connects to Egain's customer engagement APIs, enabling agents to access conversation history, customer profiles, and knowledge base articles. Developers use it to build AI-driven customer support systems, chatbots, and automated response workflows.
npx -y @egain/egain-mcp-serverAdd this configuration to your claude_desktop_config.json:
{
"mcpServers": {
"egain-egain-mcp-server-npm": {
"command": "npx",
"args": [
"-y",
"npx -y @egain/egain-mcp-server"
]
}
}
}Restart Claude Desktop, then ask:
"What tools do you have available from egain-mcp-server?"
No configuration required. This server works out of the box.
"What resources are available in egain-mcp-server?"
Claude will query available resources and return a list of what you can access.
"Show me details about [specific item] in egain-mcp-server"
Claude will fetch and display detailed information about the requested item.
"Create a new [item] in egain-mcp-server with [details]"
Claude will use the appropriate tool to create the resource and confirm success.
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