claude-cs

# Customer Support Automation for [COMPANY]

## Overview
This script automates the following customer support tasks:
- Responding to common FAQs
- Escalating urgent issues
- Updating customer records

## Setup Instructions
1. Install required libraries:
   ```bash
   pip install requests pandas
   ```
2. Configure API keys in `config.json`
3. Run the script:
   ```bash
   python support_automation.py
   ```

## Features
- **FAQ Automation**: Responds to 80% of common queries
- **Issue Escalation**: Flags urgent issues based on keywords
- **Data Integration**: Updates CRM with customer interactions

## Limitations
- Requires initial training with historical support tickets
- Limited to English language support