langgraph-email-automation

🥈Silver

Automate customer support emails with multi-agent system built on Langchain and Langgraph. Categorizes emails, synthesizes queries, drafts responses, and verifies content. Integrates with Gmail API for workflow.

239590Updated 1mo ago

Intermediate30min to implementautomation

Saves ~90 min per use

Quick InstallView Source

git clone https://github.com/kaymen99/langgraph-email-automation.git

Works with:

Claude

Overview

About This Skill

How to Use

1. **Set Up Integration:** Connect the Langgraph-email-automation system to your Gmail API by providing OAuth credentials and granting the necessary permissions. Ensure your company’s tone guidelines (e.g., formal, friendly) are uploaded to the system. 2. **Define Workflows:** Configure the multi-agent system to handle specific email types (e.g., order inquiries, technical support, billing issues). Use the prompt template to customize the response style for each category. 3. **Test the System:** Send a test email to the system and review the draft response, categorization, and verification output. Adjust the agents’ instructions or tone guidelines as needed. 4. **Deploy Automation:** Enable the system to automatically process incoming emails. Monitor the first 10-20 responses to ensure accuracy and consistency. Use the Gmail API’s logging features to track sent emails and responses. 5. **Refine and Scale:** Analyze the system’s performance using metrics like response time, customer satisfaction scores, and agent accuracy. Adjust the agents’ decision-making criteria or add new categories as your support needs evolve.

Setup & Installation

Quick Install

No install command available. Check the GitHub repository for manual installation instructions.

Alternative Install (Git Clone)

git clone https://github.com/kaymen99/langgraph-email-automation

Requirements

Claude Code or compatible AI agent
Works with: Claude

Quick Start Guide

Install the Skill

Copy the install command above and run it in your terminal.

Open Your AI Agent

Launch Claude Code, Cursor, or your preferred AI coding agent.

Try It Out

Use the prompt template or examples below to test the skill.

Customize

Adapt the skill to your specific use case and workflow.

Usage Examples

Prompt Template

Act as a multi-agent email automation system for customer support. First, categorize this email: [EMAIL_CONTENT]. Then, synthesize the customer's query into a clear summary. Draft a professional response addressing all concerns, ensuring it aligns with [COMPANY_TONE_GUIDELINES]. Finally, verify the response for accuracy, tone, and completeness before finalizing. Use the Gmail API to send the response to [CUSTOMER_EMAIL]. Include a summary of actions taken for the support team.

Example Output

Email Received (Subject: 'Issue with Order #12345'):

Hi Support Team,

I placed an order on May 15th (Order #12345) but haven’t received any updates on its status. It’s been over a week, and I’m starting to worry. Can you please provide a tracking number or an estimated delivery date?

Thanks,
Sarah Johnson

---

**Processing Steps:**

1. **Categorization:** Order Status Inquiry (Priority: High)
2. **Query Synthesis:** Customer is inquiring about the status of Order #12345, placed on May 15th. No tracking number or delivery estimate has been provided.
3. **Draft Response:**

Subject: Re: Issue with Order #12345

Hi Sarah,

Thank you for reaching out and for your patience. I sincerely apologize for the delay in updating you on your order. We’ve experienced an unexpected surge in orders, which has caused a temporary backlog in our processing system.

I’ve expedited the review of Order #12345, and it is now being prepared for shipment. You should receive a tracking number via email within the next 24 hours. The estimated delivery date is May 28th. If you don’t receive this update, please reply to this email, and I’ll personally follow up.

Again, I apologize for the inconvenience and appreciate your understanding. If you have any other questions, don’t hesitate to ask.

Best regards,
[Support Agent Name]
Customer Support Team

4. **Verification:**
   - Tone: Professional, empathetic, and solution-oriented.
   - Accuracy: Confirmed Order #12345 exists in the system and is in "Processing" status.
   - Completeness: Addresses the customer’s concerns, provides a clear next step, and sets expectations.

**Action Taken:** Response sent to sarah.johnson@example.com via Gmail API. A log entry has been created in the support dashboard for tracking.