ServiceNow
Enterprise workflow automation and service management platform
Shyft Score
Directory quality rating
53/100
Quiet
AI Readiness
How prepared for AI workflows
35/100
MCP
Our take
The verdict on ServiceNow
AI-generated
ServiceNow is a robust enterprise platform with strong automation capabilities, but its AI readiness is lagging. Its MCP compatibility is a plus for AI agent integration.
Strengths
- MCP/AI-agent compatible
- Free tier available
- Strong automation capabilities
Limitations
- Low AI readiness (35/100)
- Pricing unclear (contact sales)
- Complexity may overwhelm small teams
Best for: Large enterprises needing IT service management and workflow automation
Try ServiceNow's free tier to see if it fits your workflow.
See how ServiceNow fits your stackAbout
What is ServiceNow?
ServiceNow is an enterprise cloud platform that automates IT service management, customer service operations, and business workflows. It helps sales and marketing teams streamline processes, manage customer interactions, and improve operational efficiency through intelligent automation and integrated service delivery.
Key capabilities
Automated IT service management
Customer service operations automation
Business workflow optimization
Intelligent automation capabilities
Integrated service delivery
At a glance
Capabilities
MCP
Use cases
What you can do with ServiceNow
Automate IT ticket routing for engineering teams
Streamline customer service request handling
Automate approval workflows for business processes
Integrate service delivery across departments
Track and resolve IT incidents in real-time
Best for
Large enterprisesIT departmentsCustomer service teams
Pricing
ServiceNow pricing
ServiceNow starts at $0/mo
Starting at $0/mo
Ecosystem
Connected ecosystem
MCP servers, AI skills, and integrations that work with ServiceNow
MCP servers
Use ServiceNow with AI agents via these MCP servers
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Integrations
SlackMicrosoft TeamsSalesforceJiraZendeskServiceNow DiscoveryAWSAzureGoogle Workspace
AI & automation capabilities
REST APIN/A
MCP Server
WebhooksN/A
Free TierN/A
FAQs
Frequently asked questions
Common questions about ServiceNow and its capabilities
ServiceNow pricing starts at $0/mo. Contact ServiceNow for enterprise pricing and volume discounts.
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