Enterprise workflow automation and service management platform
Shyft Score
Directory quality rating
AI Readiness
How prepared for AI workflows
Our take
ServiceNow is a robust enterprise platform with strong automation capabilities, but its AI readiness is lagging. Its MCP compatibility is a plus for AI agent integration.
Best for: Large enterprises needing IT service management and workflow automation
Try ServiceNow's free tier to see if it fits your workflow.
See how ServiceNow fits your stackAbout
ServiceNow is an enterprise cloud platform that automates IT service management, customer service operations, and business workflows. It helps sales and marketing teams streamline processes, manage customer interactions, and improve operational efficiency through intelligent automation and integrated service delivery.
Automated IT service management
Customer service operations automation
Business workflow optimization
Intelligent automation capabilities
Integrated service delivery
Use cases
Automate IT ticket routing for engineering teams
Streamline customer service request handling
Automate approval workflows for business processes
Integrate service delivery across departments
Track and resolve IT incidents in real-time
Best for
Pricing
ServiceNow starts at $0/mo
Starting at $0/mo
Ecosystem
MCP servers, AI skills, and integrations that work with ServiceNow
Use ServiceNow with AI agents via these MCP servers
servicenow mcp
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FAQs
Common questions about ServiceNow and its capabilities
ServiceNow pricing starts at $0/mo. Contact ServiceNow for enterprise pricing and volume discounts.
Our team can help you integrate ServiceNow with your existing tools and build custom automation workflows.
Pulse delivers engineering-specific AI insights every week. Free.
Explore
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