Is osTicket free to use?

Yes, osTicket is a free, open-source help desk ticketing tool. There is no listed price, making it an accessible solution for businesses looking to manage customer support and IT services without subscription costs.

What features does osTicket offer for customer support?

osTicket offers a comprehensive set of features for customer support, including Dashboard Reports, Ticket Filters, Configurable Help Topics, a dedicated Customer Support Portal, and Service Level Agreements (SLAs) to ensure efficient and organized service delivery.

osTicket

Open-source help desk ticketing made simple

ReviewedFreeEngineering

Visit website

Compare →

Shyft Score

Directory quality rating

Reviewed

45/100

Active

AI Readiness

How prepared for AI workflows

Fair

44/100

API

Our take

The verdict on osTicket

AI-generated

osTicket provides a straightforward open-source help desk ticketing system with automated routing and management, but its AI readiness is modest.

Strengths

Free tier available
4.4/5 rating with 44 reviews
Custom ticket fields

Limitations

Modest AI readiness (44/100)
Limited advanced features

Best for: Support teams needing a simple, open-source ticketing system with automation.

Try osTicket's free tier to see if it fits your workflow.

See how osTicket fits your stack

Benefits

Why teams choose osTicket

Reduce support ticket resolution time with automated routing and prioritization

Track all customer issues in one centralized dashboard without losing requests

Set up customer self-service portals to deflect routine inquiries automatically

Meet support commitments consistently with built-in SLA monitoring and alerts

About

What is osTicket?

osTicket is an open-source help desk ticketing system that streamlines customer support operations through automated ticket routing and management. It enables support teams to efficiently track, prioritize, and resolve customer inquiries while maintaining detailed communication histories.

Key capabilities

Dashboard Reports

Ticket Filters

Configurable Help Topic

Customer Support Portal

Service Level Agreements

Email, web-forms, and API inquiry routing

At a glance

Capabilities

API

Use cases

What you can do with osTicket

Customer support

Help desk management

Ticket routing and management

Best for

Small to medium-sized businessesCustomer support teamsIT service management

Pricing

osTicket pricing

Compare osTicket plans and find the right fit for your team

osTicket Pricing & Plans

Compare all osTicket pricing tiers to find the right plan for your team

Free

$$0per month

All core features
No credit card required
No obligation, cancel anytime

Ecosystem

Connected ecosystem

MCP servers, AI skills, and integrations that work with osTicket

MCP servers

Use osTicket with AI agents via these MCP servers

Seamless communication integration for your applications.

npx 116

Find code by meaning, not just keywords, with ck's semantic search capabilities.

1.6k

A comprehensive collection of MCP servers for enhancing developer tools and services.

219

Integrate OpenAI's o1 model and Flux capabilities with ease using MCP servers.

Browse all MCP servers

Integrations

EmailWeb-formsAPI

AI & automation capabilities

REST API

MCP ServerN/A

WebhooksN/A

Free TierN/A

FAQs

Frequently asked questions

Common questions about osTicket and its capabilities

osTicket is best for small to medium-sized businesses, customer support teams, and IT service management. It provides an open-source help desk ticketing system to simplify support operations.