Shyft Score
Directory quality rating
AI Readiness
How prepared for AI workflows
Our take
osTicket provides a straightforward open-source help desk ticketing system with automated routing and management, but its AI readiness is modest.
Best for: Support teams needing a simple, open-source ticketing system with automation.
Try osTicket's free tier to see if it fits your workflow.
See how osTicket fits your stackAbout
osTicket is an open-source help desk ticketing system that streamlines customer support operations through automated ticket routing and management. It enables support teams to efficiently track, prioritize, and resolve customer inquiries while maintaining detailed communication histories.
Dashboard Reports
Ticket Filters
Configurable Help Topic
Customer Support Portal
Service Level Agreements
Custom Fields, Forms and Lists
Use cases
Automate ticket routing for faster customer support response
Create custom ticket fields for specific support needs
Integrate email for seamless ticket creation and management
Utilize a knowledge base for self-service customer support
Manage multi-channel support inquiries in one platform
Best for
Pricing
Compare osTicket plans and find the right fit for your team
Compare all osTicket pricing tiers to find the right plan for your team
Ecosystem
MCP servers, AI skills, and integrations that work with osTicket
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FAQs
Common questions about osTicket and its capabilities
osTicket pricing starts at unknown. Contact osTicket for enterprise pricing and volume discounts.
Our team can help you integrate osTicket with your existing tools and build custom automation workflows.
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