Shyft Score
Directory quality rating
45/100
Active
AI Readiness
How prepared for AI workflows
44/100
Our take
The verdict on osTicket
AI-generated
osTicket provides a straightforward open-source help desk ticketing system with automated routing and management, but its AI readiness is modest.
Strengths
- Free tier available
- 4.4/5 rating with 44 reviews
- Custom ticket fields
Limitations
- Modest AI readiness (44/100)
- Limited advanced features
Best for: Support teams needing a simple, open-source ticketing system with automation.
Try osTicket's free tier to see if it fits your workflow.
See how osTicket fits your stackAbout
What is osTicket?
osTicket is an open-source help desk ticketing system that streamlines customer support operations through automated ticket routing and management. It enables support teams to efficiently track, prioritize, and resolve customer inquiries while maintaining detailed communication histories.
Key capabilities
Dashboard Reports
Ticket Filters
Configurable Help Topic
Customer Support Portal
Service Level Agreements
Custom Fields, Forms and Lists
At a glance
Use cases
What you can do with osTicket
Automate ticket routing for faster customer support response
Create custom ticket fields for specific support needs
Integrate email for seamless ticket creation and management
Utilize a knowledge base for self-service customer support
Manage multi-channel support inquiries in one platform
Best for
Small to medium-sized businessesCustomer support teamsIT service management
Pricing
osTicket pricing
Compare osTicket plans and find the right fit for your team
osTicket Pricing & Plans
Compare all osTicket pricing tiers to find the right plan for your team
Most Popular
Free
$$0per month
Ecosystem
Connected ecosystem
MCP servers, AI skills, and integrations that work with osTicket
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Integrations
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FAQs
Frequently asked questions
Common questions about osTicket and its capabilities
osTicket pricing starts at unknown. Contact osTicket for enterprise pricing and volume discounts.
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