Zammad-MCP

🥈Silver

Zammad-MCP is an automation skill that enables AI assistants to interact with Zammad's ticket management system. It allows AI to access and manage tickets, users, and organizations through the Model Context Protocol (MCP). This skill is beneficial for operations teams looking to automate customer support workflows and integrate AI into their helpdesk operations. It connects to Zammad's API and is designed for use with Claude AI agents.

18100Updated 1mo ago

Intermediate30min to implementautomation

Saves ~180 min per use

Quick InstallView Source

git clone https://github.com/basher83/Zammad-MCP.git

Works with:

Claude

Overview

About This Skill

Setup & Installation

Quick Install

No install command available. Check the GitHub repository for manual installation instructions.

Alternative Install (Git Clone)

git clone https://github.com/basher83/Zammad-MCP

Requirements

Claude Code or compatible AI agent
Works with: Claude

Quick Start Guide

Install the Skill

Copy the install command above and run it in your terminal.

Open Your AI Agent

Launch Claude Code, Cursor, or your preferred AI coding agent.

Try It Out

Use the prompt template or examples below to test the skill.

Customize

Adapt the skill to your specific use case and workflow.

Usage Examples

Prompt Template

I'm using the Zammad-MCP skill to manage tickets in my Zammad helpdesk. Here's what I need: [DESCRIBE TASK]. My Zammad instance is at [URL]. Use this API token for authentication: [API_TOKEN]. Please confirm the action before proceeding.

Example Output

```markdown
## Ticket Management Report

### Ticket Updates
- Ticket #12345: Status changed from 'Open' to 'In Progress' by AI assistant.
- Ticket #67890: Assigned to support agent 'john.doe@example.com'.
- Ticket #54321: Added note: 'Customer confirmed issue is resolved.'

### New Tickets Created
- Ticket #98765: Created for user 'alice.smith@example.com' with subject 'Login Issue'. Priority: High.
- Ticket #45678: Created for organization 'TechCorp' with subject 'Billing Inquiry'. Priority: Medium.

### User/Organization Updates
- Added new user 'mike.johnson@example.com' to organization 'TechCorp'.
- Updated organization 'TechCorp' with new contact email 'support@techcorp.com'.
```