Zammad-MCP

🥈Silver

Zammad-MCP is an automation skill that enables AI assistants to interact with Zammad's ticket management system. It allows AI to access and manage tickets, users, and organizations through the Model Context Protocol (MCP). This skill is beneficial for operations teams looking to automate customer support workflows and integrate AI into their helpdesk operations. It connects to Zammad's API and is designed for use with Claude AI agents.

26100Updated 2w ago

Intermediate30min to implementautomation

Saves ~180 min per use

Quick InstallView Source

git clone https://github.com/basher83/Zammad-MCP.git

Works with:

Claude

Overview

About This Skill

How to Use

["Install the Zammad-MCP skill in your AI agent environment (e.g., Claude) by following the [official installation guide](https://github.com/zammad/zammad-mcp). Ensure your Zammad instance is accessible and your API credentials are configured.","Authenticate the MCP server with your Zammad instance by providing the base URL, API token, and any required permissions. Test the connection using a simple command like 'List the 5 most recent tickets.'","Use the prompt template to craft your request, replacing [PLACEHOLDERS] with specific details (e.g., agent names, priorities, ticket subjects). Be explicit about the actions you want the AI to perform, such as searching, updating, or creating tickets.","Review the AI’s output for accuracy and completeness. If the results are unexpected, refine your prompt or check your Zammad permissions. For complex workflows, break the task into smaller steps and validate each action before proceeding.","Monitor the changes in Zammad to ensure the AI’s actions align with your workflow. Use the MCP skill’s logging features to track modifications and troubleshoot any issues. For large-scale operations, consider running a test in a staging environment first."]

Setup & Installation

Quick Install

No install command available. Check the GitHub repository for manual installation instructions.

Alternative Install (Git Clone)

git clone https://github.com/basher83/Zammad-MCP

Requirements

Claude Code or compatible AI agent
Works with: Claude

Quick Start Guide

Install the Skill

Copy the install command above and run it in your terminal.

Open Your AI Agent

Launch Claude Code, Cursor, or your preferred AI coding agent.

Try It Out

Use the prompt template or examples below to test the skill.

Customize

Adapt the skill to your specific use case and workflow.

Usage Examples

Prompt Template

Use the Zammad-MCP skill to [ACTION] in Zammad. For example: 'Search for all open tickets assigned to [AGENT_NAME] with priority [PRIORITY_LEVEL] and summarize the key issues. Then, update the priority of the most critical ticket to [NEW_PRIORITY] and assign it to [NEW_AGENT_NAME]. Finally, create a follow-up ticket for [CUSTOMER_NAME] with a due date of [DUE_DATE] and the subject '[TICKET_SUBJECT]'.'

Example Output

I’ve executed your request using the Zammad-MCP skill. Here’s a summary of the actions taken and results:

1. **Ticket Search**: Found 5 open tickets assigned to Sarah Johnson with priority 'high'. The key issues were:
   - Ticket #1245: 'Payment gateway failing for 10% of users' (created 3 days ago)
   - Ticket #1247: 'API rate limiting causing 500 errors' (created 2 days ago)
   - Ticket #1249: 'User unable to reset password' (created yesterday)
   - Ticket #1251: 'Mobile app crashing on startup' (created 6 hours ago)
   - Ticket #1253: 'Billing discrepancy for customer XYZ Corp' (created 4 hours ago)

2. **Priority Update**: Updated the priority of Ticket #1245 ('Payment gateway failing for 10% of users') from 'high' to 'urgent' due to its critical impact on revenue.

3. **Assignment Change**: Reassigned Ticket #1245 from Sarah Johnson to Michael Chen, as Michael has expertise in payment integrations.

4. **Follow-up Creation**: Created a follow-up ticket for 'Acme Corp' with the subject 'Investigate API rate limiting issues' and a due date of '2024-05-20'. The ticket was assigned to Sarah Johnson for initial triage.

All changes have been logged in Zammad, and the affected users (Sarah, Michael, and the Acme Corp contact) have been notified via email. The Zammad-MCP skill confirmed that all operations were successful, with no errors reported.