Intercom vs Userlike
Comprehensive comparison for 2026: features, pricing, and expert recommendations
By Shyft Research TeamUpdated Feb 24, 2026
TL;DR
- Both tools is our recommended choice for most users
- Compare ratings, features, and pricing below
- See detailed pricing comparison below
- Choose Intercom for a comprehensive customer messaging platform with live chat, help desk, and customer engagement tools.
Intercom Rating
4.5/5
Userlike Rating
N/A
Intercom Price
$39/mo
Userlike Price
$29/mo
When comparing Intercom and Userlike, it's important to consider your business's specific needs. Intercom is a comprehensive customer messaging platform that combines live chat, help desk, and customer engagement tools. It is designed to enable sales and support teams to capture leads, provide real-time customer support, and automate conversational marketing campaigns through a unified inbox. Userlike, on the other hand, is a live chat software from Germany with a large feature set and a strong focus on GDPR compliance. It offers features like video calls, screen sharing, automatic translation, a chatbot, and many integrations with services like Slack or WhatsApp.
Quick Verdict
Intercom is the better overall tool for most businesses. Userlike is a good choice for EU-based companies needing GDPR compliance.
Choose Intercom
Intercom offers a comprehensive customer messaging platform with live chat, help desk, and customer engagement tools. It is ideal for businesses needing a unified inbox for sales and support teams.
Choose Intercom for a comprehensive customer messaging platform with live chat, help desk, and customer engagement tools.
OR
Choose Userlike
Userlike provides a strong focus on GDPR compliance and offers features like video calls, screen sharing, and automatic translation. It is best suited for EU-based companies.
Choose Userlike for GDPR compliance and EU data hosting, with features like video calls and automatic translation.
Head-to-Head Comparison
Intercom
Userlike
Category
customer-support
customer-support
Rating
No rating
Starting Price
$39/mo
$29/mo
Free Tier
What it Does
AI-first customer service platform with chat and tickets
Live chat software with GDPR focus and multichannel support
Frequently Asked Questions
In conclusion, Intercom is the better overall tool for most businesses due to its comprehensive feature set and robust integrations. However, if your business is based in the EU and requires GDPR compliance, Userlike is a strong alternative. Both tools have their strengths, and the best choice depends on your specific business needs and regulatory requirements.
Our Expert Verdict
“Intercom is the better overall tool for most businesses. Userlike is a good choice for EU-based companies needing GDPR compliance.”
Pros
- • Intercom: 4.5/5 rating
- • Userlike: Established solution
Recommendation: We recommend intercom for most use cases.
Verdict: Intercom vs Userlike
Winner: intercom
Intercom is the better overall tool for most businesses. Userlike is a good choice for EU-based companies needing GDPR compliance.
Common Questions: Intercom vs Userlike
Both Intercom and Userlike are strong customer-support tools. Intercom has a 4.5/5 rating and Userlike. The best choice depends on your team size, budget, and specific feature requirements. Both offer ways to try before you buy.