Intercom
Conversational customer engagement and support platform
SubscriptionSales
AI Readiness
34
34 / 100
AI Readiness
34 / 100
34AI Score
Features
Key capabilities
What makes Intercom stand out from the competition
Live chat support
Automated messaging campaigns
Help desk ticketing system
Customer engagement analytics
Unified inbox for team collaboration
API & Developer Info
API Style
REST
Authentication
API KeyOAuth 2.0
SDKs
pythonjavascriptrubyphp
Capabilities
WebhooksSandbox / Free Tier
Intercom Pricing & Plans
Compare all Intercom pricing tiers to find the right plan for your team
Starter
$39per seat/month
Best for: Startups
- Live chat
- Basic bots
- Help center
- Email support
Up to 1,000 people reached/mo
Most Popular
Pro
$99per seat/month
Best for: Growing companies
- Fin AI agent
- Product tours
- Custom bots
- Reporting
Premium
CustomContact sales
Best for: Enterprise
- Workloads
- SLA rules
- HIPAA compliance
- Premium support
Our Expert Verdict
“Intercom is worth considering for teams looking for crm solutions. ”
Pros
- • Strong user ratings (4.5/5)
Cons
- • No free tier
- • No MCP/AI agent support yet
Recommendation: Request a demo to evaluate Intercom for your team.
Ecosystem
Connects with your favorite tools
Intercom integrates with leading platforms to streamline your workflows
Integrations
SalesforceSlackZapierHubSpotMailchimpZendeskShopifyWordPressGoogle Analytics
AI & Automation Capabilities
REST APIN/A
MCP ServerN/A
Webhooks
Free TierN/A
Intercom Reviews & Data
User ratings, benchmarks & analysis
Shyft Research
Intercom AI Readiness Analysis
34out of 100
Intercom scores below average for AI readiness in the CRM category.
Methodology: Score based on API quality, MCP support, AI features, integrations, developer experience, and shipping velocity.
FAQs
Frequently asked questions
Common questions about Intercom and its capabilities
Intercom pricing starts at $39/mo. Contact Intercom for enterprise pricing and volume discounts.
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Related Resources
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Frequently Asked Questions About Intercom
Intercom pricing starts at $39/mo. Contact Intercom for enterprise pricing and volume discounts.
Intercom has strong user ratings: 4.5/5 overall. Users commonly praise its crm capabilities. Reviews highlight ease of use and customer support as key strengths.
Intercom is a top choice in the CRM category, with an AI Readiness Score of 34/100. The best tool depends on your specific needs, team size, and budget. Compare Intercom with alternatives to find the best fit for your workflow.
To get started with Intercom: 1) Visit their website and sign up for a trial. 2) Complete the onboarding flow to set up your workspace. 3) Connect your existing tools and import data. 4) Explore the core features for crm. Most users are up and running within 30 minutes.
The best Intercom alternatives depend on your needs. Popular alternatives in the CRM space offer different strengths in pricing, features, and integrations. View our Intercom alternatives page for a detailed comparison with ratings and pricing.