AI Readiness
46
46 / 100
AI Readiness
46 / 100
46AI Score
Features
Key capabilities
What makes Freshworks stand out from the competition
AI-powered chatbots for instant customer support
Multi-channel support including email, chat, and phone
Automated ticketing system for efficient issue resolution
Customer feedback and survey tools
Reporting and analytics for performance insights
Starting at $29/mo
Our Expert Verdict
“Freshworks is worth considering for teams looking for customer service solutions. ”
Cons
- • No free tier
- • No MCP/AI agent support yet
Recommendation: Request a demo to evaluate Freshworks for your team.
Ecosystem
Connects with your favorite tools
Freshworks integrates with leading platforms to streamline your workflows
Integrations
SlackZapierSalesforceZendeskMailchimpGoogle WorkspaceMicrosoft TeamsHubSpotJira
Freshworks Reviews & Data
User ratings, benchmarks & analysis
Shyft Research
Freshworks AI Readiness Analysis
46out of 100
Freshworks scores below average for AI readiness in the Customer Service category.
Methodology: Score based on API quality, MCP support, AI features, integrations, developer experience, and shipping velocity.
FAQs
Frequently asked questions
Common questions about Freshworks and its capabilities
Freshworks pricing starts at $29/mo. Contact Freshworks for enterprise pricing and volume discounts.
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Related Resources
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Frequently Asked Questions About Freshworks
Freshworks pricing starts at $29/mo. Contact Freshworks for enterprise pricing and volume discounts.
Freshworks is a top choice in the Customer Service category, with an AI Readiness Score of 46/100. The best tool depends on your specific needs, team size, and budget. Compare Freshworks with alternatives to find the best fit for your workflow.
To get started with Freshworks: 1) Visit their website and sign up for a trial. 2) Complete the onboarding flow to set up your workspace. 3) Connect your existing tools and import data. 4) Explore the core features for customer service. Most users are up and running within 30 minutes.
The best Freshworks alternatives depend on your needs. Popular alternatives in the Customer Service space offer different strengths in pricing, features, and integrations. View our Freshworks alternatives page for a detailed comparison with ratings and pricing.