Which teams benefit most from using Thematic?

Thematic is best for customer experience teams, product managers, and marketing professionals. These teams can leverage its features like sentiment analysis and automated reporting to gain deep insights from customer feedback, optimize products, and refine marketing strategies.

Thematic

AI-powered customer feedback analysis

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Shyft Score

Directory quality rating

Reviewed

53/100

Quiet

Found in 1 source

Our take

The verdict on Thematic

AI-generated

Thematic extracts insights from customer feedback at scale. Ideal for product and CX teams making decisions based on actual customer needs.

Strengths

Sentiment analysis and automated reporting
Real-time feedback collection and CRM integration
Customizable survey templates

Limitations

No AI agent support
Limited advanced analytics features

Best for: Support teams focused on customer feedback and sentiment analysis.

Request a demo to evaluate Thematic for your team.

See how Thematic fits your stack

Benefits

Why teams choose Thematic

Actionable insights from customer feedback to drive improvements

Unified feedback data for cross-functional collaboration

Research-grade analysis at scale for data-driven decisions

Tailored insights for each team to enhance customer experience

Increased customer satisfaction through targeted improvements

About

What is Thematic?

Thematic automatically analyzes customer feedback across surveys, support tickets, and reviews to identify patterns and sentiment. Teams use it to understand what customers need and want without manually reading hundreds of responses.

Key capabilities

Sentiment analysis of customer feedback

Automated reporting and dashboards

Customizable survey templates

Real-time feedback collection

Integration with CRM and support tools

At a glance

What you can do with Thematic

Analyzing customer feedback for recurring themes

Identifying pain points from support tickets

Tracking sentiment changes over time

Automating customer research reports

Prioritizing product improvements based on feedback

Best for

Customer experience teamsProduct managersMarketing professionals

Pricing

Thematic pricing

Thematic starts at $49/mo

Starting at $49/mo

Ecosystem

Connected ecosystem

MCP servers, AI skills, and integrations that work with Thematic

Integrations

SalesforceZendeskSlackHubSpotIntercomGoogle AnalyticsMicrosoft TeamsZapier

FAQs

Frequently asked questions

Common questions about Thematic and its capabilities

Thematic is a B2B tool that transforms customer feedback into actionable insights. It helps customer support teams by providing sentiment analysis of feedback, automated reporting, and real-time collection, enabling them to understand customer needs and improve service efficiently.