Shyft Score
Directory quality rating
63/100
Quiet
Found in 1 source
Our take
The verdict on Unthread
AI-generated
Unthread offers strong Slack integration and automated ticketing, with excellent ratings indicating high user satisfaction. Its workflow customization is particularly valuable for support teams.
Strengths
- Excellent Slack integration
- High user ratings (4.9/5)
- Customizable workflows adapt to needs
Limitations
- Limited advanced AI features
- Pricing may be high for small teams
- Analytics could be more robust
Best for: Support teams needing to automate ticketing and workflows within Slack
Request a demo to evaluate Unthread for your team.
See how Unthread fits your stackAbout
What is Unthread?
Unthread is an AI-powered helpdesk that integrates seamlessly with Slack and other tools to automate ticket resolution and enhance team collaboration.
Key capabilities
Seamless integration with Slack for real-time service management
Automated ticketing system for efficient issue resolution
Customizable workflows to fit team needs
Analytics dashboard for tracking service performance
User-friendly interface for easy navigation and task management
At a glance
Capabilities
API
Use cases
What you can do with Unthread
Automate the routing and assignment of customer support tickets based on content and urgency
Leverage AI to suggest responses to common customer inquiries and reduce resolution times
Integrate Unthread with your existing helpdesk software to streamline your support workflows
Best for
Customer support teamsIT service managementRemote work teams
Pricing
Unthread pricing
Unthread starts at $29/mo
Starting at $29/mo
Ecosystem
Connected ecosystem
MCP servers, AI skills, and integrations that work with Unthread
Integrations
SlackZapierJiraTrelloGoogle WorkspaceMicrosoft TeamsAsanaZendeskSalesforceClickUpGitHubHeight+12 more
AI & automation capabilities
REST API
MCP ServerN/A
WebhooksN/A
Free TierN/A
FAQs
Frequently asked questions
Common questions about Unthread and its capabilities
Unthread pricing starts at $29/mo. Contact Unthread for enterprise pricing and volume discounts.
Need help automating Unthread?
Our team can help you integrate Unthread with your existing tools and build custom automation workflows.
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