How does Unthread help automate support workflows for customer service teams?

Unthread automates support workflows through an automated ticketing system and customizable workflows. This streamlines issue resolution, reduces manual effort, and ensures that customer support teams can efficiently manage and prioritize incoming requests.

What is the pricing for Unthread and what features are included?

Unthread is priced at $29/month via subscription. It includes features like Slack integration, an automated ticketing system, customizable workflows, an analytics dashboard for performance tracking, and a user-friendly interface for easy task management.

Unthread

AI helpdesk automation for Slack

ReviewedSubscriptionSupport

Visit website

Compare →

Shyft Score

Directory quality rating

Reviewed

63/100

Quiet

Found in 1 source

Our take

The verdict on Unthread

AI-generated

Unthread offers strong Slack integration and automated ticketing, with excellent ratings indicating high user satisfaction. Its workflow customization is particularly valuable for support teams.

Strengths

Excellent Slack integration
High user ratings (4.9/5)
Customizable workflows adapt to needs

Limitations

Limited advanced AI features
Pricing may be high for small teams
Analytics could be more robust

Best for: Support teams needing to automate ticketing and workflows within Slack

Request a demo to evaluate Unthread for your team.

See how Unthread fits your stack

Benefits

Why teams choose Unthread

Resolve customer issues 3x faster with automated ticket routing and AI-powered responses

Eliminate context switching by managing all support requests directly within Slack

Reduce manual workload by 70% through intelligent workflow automation

Get instant visibility into team performance and response times with real-time analytics

About

What is Unthread?

Unthread is an AI helpdesk that runs inside Slack, automatically routing support tickets and suggesting responses to common questions. It integrates with existing helpdesk tools to reduce resolution time and keep conversations in Slack.

Key capabilities

Seamless integration with Slack for real-time service management

Automated ticketing system for efficient issue resolution

Customizable workflows to fit team needs

Analytics dashboard for tracking service performance

User-friendly interface for easy navigation and task management

At a glance

Capabilities

API

Use cases

What you can do with Unthread

Automating ticket routing and assignment in Slack

Generating AI-suggested responses to common issues

Reducing average resolution time

Keeping support conversations in Slack without context-switching

Best for

Support teams and remote companies that use Slack. Works best for high-volume support queues with repeated questions.

Pricing

Unthread pricing

Unthread starts at $29/mo

Starting at $29/mo

Ecosystem

Connected ecosystem

MCP servers, AI skills, and integrations that work with Unthread

Integrations

SlackZapierJiraTrelloGoogle WorkspaceMicrosoft TeamsAsanaZendeskSalesforceClickUpGitHubHeight+12 more

AI & automation capabilities

REST API

MCP ServerN/A

WebhooksN/A

Free TierN/A

FAQs

Frequently asked questions

Common questions about Unthread and its capabilities

Unthread offers seamless integration with Slack, enabling real-time service management directly within your existing communication platform. This allows for quick issue resolution and efficient team collaboration on customer support requests.