How much does Augment CXM cost?

Augment CXM is available as a subscription service priced at $49 per month. This provides access to all features including real-time monitoring, sentiment analysis, CRM integration, and customizable reporting dashboards.

Augment CXM

Customer Experience Management Platform

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Shyft Score

Directory quality rating

Discovered

33/100

Quiet

AI Readiness

How prepared for AI workflows

Low

22/100

Our take

The verdict on Augment CXM

AI-generated

Augment CXM offers real-time monitoring and sentiment analysis for customer interactions, with CRM integrations for enhanced data. However, its low AI readiness score suggests limited advanced AI capabilities.

Strengths

Real-time monitoring and sentiment analysis
CRM integrations for enhanced data
Customizable reporting dashboards
Affordable starting price at $49/mo

Limitations

Low AI readiness score of 22/100
Limited advanced AI capabilities

Best for: Sales teams at small to medium businesses looking to improve customer engagement and KPIs.

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Benefits

Why teams choose Augment CXM

Monitor all customer interactions in real-time to catch issues before they escalate

Get clear insights on what's hurting your KPIs and exactly how to fix them

Understand customer sentiment instantly instead of guessing from basic metrics

Access all customer data in one dashboard instead of juggling multiple systems

About

What is Augment CXM?

Augment CXM is a Customer Experience Management platform that enables businesses to monitor digital and voice communications in real-time. It provides actionable insights to improve key performance indicators (KPIs) and enhances customer engagement.

Key capabilities

Real-time monitoring of customer interactions

Actionable insights for improving KPIs

Sentiment analysis of customer communications

Integration with CRM systems for enhanced data

Customizable reporting and analytics dashboards

At a glance

What you can do with Augment CXM

Analyze customer feedback to identify trends and improve products

Track customer journeys to pinpoint drop-off points and optimize experiences

Use AI to predict customer churn and proactively engage at-risk accounts

Best for

Customer support teamsMarketing departmentsBusiness analysts

Pricing

Augment CXM pricing

Augment CXM starts at $49/mo

Starting at $49/mo

Ecosystem

Connected ecosystem

MCP servers, AI skills, and integrations that work with Augment CXM

Integrations

SalesforceZendeskHubSpotSlackMicrosoft TeamsGoogle AnalyticsIntercomFreshdesk

FAQs

Frequently asked questions

Common questions about Augment CXM and its capabilities

Augment CXM is a Customer Experience Management platform that provides real-time monitoring of customer interactions, sentiment analysis, and actionable insights. It helps customer support teams, marketing departments, and business analysts improve KPIs and enhance data through CRM integration.