Is SugarCRM suitable for small to medium-sized businesses?

Yes, SugarCRM is best for small to medium-sized businesses due to its enterprise-grade flexibility and open-source nature. It provides robust features like customizable dashboards and workflow automation, which can be tailored to fit the specific needs and budget of growing companies without the high cost often associated with proprietary solutions.

How much does SugarCRM cost and what's included?

SugarCRM is available as a subscription service for $40/month. This price includes access to its core features such as lead and opportunity management, customizable dashboards, workflow automation, email integration, and mobile access. It's an open-source solution offering enterprise-grade flexibility at a competitive price point.

SugarCRM

Customizable open-source CRM for sales teams

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Shyft Score

Directory quality rating

Reviewed

53/100

Moderate

AI Readiness

How prepared for AI workflows

Fair

37/100

APIWebhooks

Our take

The verdict on SugarCRM

AI-generated

SugarCRM provides flexible, open-source CRM capabilities with strong customization options. Its lead management and workflow automation are robust, but the UI can be clunky.

Strengths

Open-source with enterprise-grade flexibility
Customizable dashboards and reports
Mobile access for on-the-go management

Limitations

Lower rating (3.8/5)
Clunky user interface

Best for: Sales teams at mid-sized to large enterprises needing customizable CRM

Request a demo to evaluate SugarCRM for your team.

See how SugarCRM fits your stack

Benefits

Why teams choose SugarCRM

Close more deals with automated lead nurturing and opportunity tracking

Get real-time visibility into your sales pipeline from any device

Reduce manual data entry with seamless email integration and workflow automation

Customize your CRM to match your unique business processes without vendor lock-in

About

What is SugarCRM?

SugarCRM is an open-source CRM built for sales teams who need deep customization without vendor lock-in. It tracks leads through the pipeline, automates follow-ups, and supports mobile access with flexible deployment options.

Key capabilities

Lead and opportunity management

Customizable dashboards and reports

Workflow automation tools

Email integration and tracking

Mobile access for on-the-go management

At a glance

Capabilities

APIWebhooks

Use cases

What you can do with SugarCRM

Tracking and nurturing leads through sales pipelines

Automating follow-up emails for lead engagement

Creating custom dashboards for sales performance

Managing customer interactions on mobile devices

Automating repetitive sales tasks with workflows

Best for

Small to medium-sized businessesSales teams looking for customizationCompanies seeking open-source solutions

API & Developer Info

API Style

REST

Authentication

API KeyOAuth 2.0

SDKs

phppythonjavascriptruby

Capabilities

WebhooksSandbox / Free Tier

Documentation

API Documentation

Pricing

SugarCRM pricing

SugarCRM starts at $40/mo

Starting at $40/mo

Ecosystem

Connected ecosystem

MCP servers, AI skills, and integrations that work with SugarCRM

MCP servers

Use SugarCRM with AI agents via these MCP servers

Seamless communication integration for your applications.

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Integrations

MailchimpZapierSlackQuickBooksGoogle WorkspaceMicrosoft OutlookHubSpotSalesforceZendesk

AI & automation capabilities

REST API

MCP ServerN/A

Webhooks

Free TierN/A

FAQs

Frequently asked questions

Common questions about SugarCRM and its capabilities

SugarCRM offers comprehensive lead and opportunity management, customizable dashboards and reports for performance tracking, and workflow automation tools to streamline sales processes. It also includes email integration and tracking, alongside mobile access for on-the-go management, making it ideal for dynamic sales teams.