Which CRM has automated sales workflows and email integration?

Twenty CRM provides robust automated sales workflows and seamless email integration to streamline your sales process. It also includes lead management, customizable dashboards, and mobile access, perfect for sales teams seeking efficiency.

Is Twenty CRM suitable for customer support teams?

Yes, Twenty CRM can benefit customer support teams through its email integration for seamless communication and customizable dashboards for tracking interactions. While primarily focused on sales, its features support efficient customer management.

Twenty CRM

Open-source CRM with sales automation

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Shyft Score

Directory quality rating

Reviewed

55/100

Active

AI Readiness

How prepared for AI workflows

Fair

34/100

APIWebhooks

Our take

The verdict on Twenty CRM

AI-generated

Twenty CRM is a modern, open-source CRM with a clean interface and powerful automation capabilities, but its low AI readiness may limit its ability to support advanced AI-driven sales processes.

Strengths

Lead management and tracking
Automated sales workflows
Customizable dashboards and reports

Limitations

Low AI readiness (34/100)
Limited advanced AI features
No free tier

Best for: Sales teams looking for a modern, open-source CRM to streamline sales processes and customer interactions.

Request a demo to evaluate Twenty CRM for your team.

See how Twenty CRM fits your stack

Benefits

Why teams choose Twenty CRM

Never lose track of potential customers with automated lead management

Save hours weekly with workflows that handle repetitive sales tasks automatically

Make data-driven decisions instantly with real-time dashboards and reports

Stay connected to your sales pipeline whether you're in the office or on the road

About

What is Twenty CRM?

Twenty CRM is an open-source CRM platform for managing leads, deals, and customer relationships. It provides lead tracking, sales pipeline automation, customizable dashboards, and mobile access for field teams.

Key capabilities

Lead management and tracking

Automated sales workflows

Customizable dashboards and reports

Email integration for seamless communication

Mobile access for on-the-go management

At a glance

Capabilities

APIWebhooks

Use cases

What you can do with Twenty CRM

Track leads and deals through the sales pipeline

Automate follow-up tasks and email sequences

Monitor sales performance with customizable dashboards

Access CRM data on mobile for remote sales teams

Generate sales reports and pipeline analysis

Best for

Small to medium-sized businessesSales teams looking for automationCustomer support teams

API & Developer Info

API Style

REST

Authentication

API KeyOAuth 2.0

SDKs

pythonjavascriptruby

Capabilities

WebhooksSandbox / Free Tier

Documentation

API Documentation

Pricing

Twenty CRM pricing

Twenty CRM starts at $29/mo

Starting at $29/mo

Ecosystem

Connected ecosystem

MCP servers, AI skills, and integrations that work with Twenty CRM

Integrations

SlackZapierMailchimpGoogle WorkspaceSalesforceHubSpotMicrosoft TeamsQuickBooksZendesk

AI & automation capabilities

REST API

MCP ServerN/A

Webhooks

Free TierN/A

FAQs

Frequently asked questions

Common questions about Twenty CRM and its capabilities

Twenty CRM is a modern open-source CRM specifically designed for growing teams, making it ideal for small to medium-sized businesses. It offers lead management, automated sales workflows, and customizable reports at $29/month.