Shyft Score
Directory quality rating
52/100
Quiet
Our take
The verdict on Cloud PBX
AI-generated
Cloud PBX is a robust hosted telephony solution with strong compliance features, making it a solid choice for regulated industries like finance or healthcare.
Strengths
- MiFID II and PCI DSS compliant call recording
- Zero-touch provisioning for rapid deployment
- 30% reduction in wait times via IVRs and call queues
- Scalable for distributed teams with real-time call statistics
Limitations
- Pricing not transparent; likely expensive for SMEs
- Limited customization for non-standard workflows
- No AI agent integration or MCP support
Best for: Mid-sized to large enterprises (200+ employees) in regulated industries needing compliant, scalable VoIP solutions.
Request a demo to evaluate Cloud PBX for your team.
See how Cloud PBX fits your stackBenefits
Why teams choose Cloud PBX
Reduce telephony costs by up to 60% compared to traditional PBX systems
Scale communication infrastructure instantly without hardware upgrades
Ensure compliance with industry regulations for call recording and data security
Improve customer experience with intelligent call routing and reduced wait times
Boost agent productivity by automating repetitive tasks and seamless integrations
About
What is Cloud PBX?
Cloud PBX is a hosted telephony solution offering features such as IVRs, Call Bundles, and compliant call recording. It's designed for businesses looking to enhance their communication systems using VoIP technology.
Key capabilities
Zero touch provisioning
Call Queues
IVRs
Time based routing
Call Statistics
MiFID and PCI compliant call recording
At a glance
Use cases
What you can do with Cloud PBX
Replace on-premise PBX systems with a scalable, cloud-based solution for distributed teams or remote workforces
Deploy IVRs and call queues to automate customer service workflows and reduce wait times by 30%
Enable compliant call recording for financial advisors to meet MiFID II and PCI DSS regulatory requirements
Route calls dynamically based on time zones or agent availability to improve first-call resolution rates
Integrate with CRM tools to log call details automatically and reduce manual data entry by 40%
Pricing
Cloud PBX pricing
Contact Cloud PBX for pricing details
Contact sales for pricing details
Pricing and product details are aggregated from publicly available sources, may be outdated or inaccurate, and are not sourced from or endorsed by the vendor. Verify directly with the vendor before relying on this information. Terms
FAQs
Frequently asked questions
Common questions about Cloud PBX and its capabilities
Cloud PBX offers custom pricing based on your team size and requirements. Contact their sales team for a personalized quote. Many Telecom tools in this range offer free trials.
Need help automating Cloud PBX?
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