Customer service software that feels personal
Shyft Score
Directory quality rating
AI Readiness
How prepared for AI workflows
Our take
Help Scout combines shared inboxes, knowledge base, and live chat, making it a great choice for teams prioritizing personal customer service.
Best for: Sales teams needing a personal customer service platform.
Request a demo to evaluate Help Scout for your team.
See how Help Scout fits your stackAbout
Help Scout is a customer service platform that combines shared inboxes, knowledge base, and live chat to help teams deliver exceptional customer support. It enables sales and marketing teams to manage customer communications efficiently while maintaining personal, human connections at scale.
Shared inbox for team collaboration
Knowledge base for self-service support
Live chat for real-time customer engagement
Customer management tools for tracking interactions
Reporting and analytics for performance insights
Use cases
Use Help Scout's shared inbox to manage and respond to customer support emails efficiently.
Implement Help Scout's knowledge base to provide self-service support options for customers.
Leverage Help Scout's automation rules to streamline repetitive support tasks.
Use Help Scout's reporting features to track and analyze customer support metrics.
Integrate Help Scout with other tools like Slack or Zapier to enhance your support workflow.
Best for
Pricing
Help Scout starts at $20/mo
Starting at $20/mo
Ecosystem
MCP servers, AI skills, and integrations that work with Help Scout
Use Help Scout with AI agents via these MCP servers
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Connect AI agents to Help Scout data with advanced search and enterprise security.
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Seamless communication integration for your applications.
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A comprehensive collection of MCP servers for enhancing developer tools and services.
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Integrate OpenAI's o1 model and Flux capabilities with ease using MCP servers.
FAQs
Common questions about Help Scout and its capabilities
Help Scout pricing starts at $20/mo. Contact Help Scout for enterprise pricing and volume discounts.
Our team can help you integrate Help Scout with your existing tools and build custom automation workflows.
Pulse delivers support-specific AI insights every week. Free.
Explore
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