Help Scout
Customer service software that feels personal
Shyft Score
Directory quality rating
68/100
Quiet
AI Readiness
How prepared for AI workflows
30/100
MCP
Our take
The verdict on Help Scout
AI-generated
Help Scout combines shared inboxes, knowledge base, and live chat, making it a great choice for teams prioritizing personal customer service.
Strengths
- Shared inbox and knowledge base
- Live chat for real-time engagement
- MCP/AI-agent compatible
- 4.4/5 rating from 422 reviews
Limitations
- Low AI readiness (30/100)
- Limited advanced analytics
Best for: Sales teams needing a personal customer service platform.
Request a demo to evaluate Help Scout for your team.
See how Help Scout fits your stackAbout
What is Help Scout?
Help Scout is a customer service platform that combines shared inboxes, knowledge base, and live chat to help teams deliver exceptional customer support. It enables sales and marketing teams to manage customer communications efficiently while maintaining personal, human connections at scale.
Key capabilities
Shared inbox for team collaboration
Knowledge base for self-service support
Live chat for real-time customer engagement
Customer management tools for tracking interactions
Reporting and analytics for performance insights
At a glance
Capabilities
MCP
Use cases
What you can do with Help Scout
Use Help Scout's shared inbox to manage and respond to customer support emails efficiently.
Implement Help Scout's knowledge base to provide self-service support options for customers.
Leverage Help Scout's automation rules to streamline repetitive support tasks.
Use Help Scout's reporting features to track and analyze customer support metrics.
Integrate Help Scout with other tools like Slack or Zapier to enhance your support workflow.
Best for
Customer support teamsSales teamsMarketing teams
Pricing
Help Scout pricing
Help Scout starts at $20/mo
Starting at $20/mo
Ecosystem
Connected ecosystem
MCP servers, AI skills, and integrations that work with Help Scout
MCP servers
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Integrations
SlackZapierShopifyMailchimpSalesforceZendeskGoogle WorkspaceIntercomQuickBooks
AI & automation capabilities
REST APIN/A
MCP Server
WebhooksN/A
Free TierN/A
FAQs
Frequently asked questions
Common questions about Help Scout and its capabilities
Help Scout pricing starts at $20/mo. Contact Help Scout for enterprise pricing and volume discounts.
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