Shyft Score
Directory quality rating
58/100
Quiet
AI Readiness
How prepared for AI workflows
53/100
Our take
The verdict on HelpDesk
AI-generated
HelpDesk streamlines customer support with AI-powered ticketing, but its pricing may be steep for some.
Strengths
- AI-powered response suggestions
- Multi-channel support
- High rating (4.6/5)
Limitations
- Moderate AI readiness
- No free tier
- Limited engineering use cases
Best for: Customer support teams at mid-sized to large enterprises.
Request a demo to evaluate HelpDesk for your team.
See how HelpDesk fits your stackAbout
What is HelpDesk?
HelpDesk is a powerful ticketing system designed to streamline customer support and enhance team collaboration. With features like automation and AI tools, it enables businesses to manage support cases efficiently and improve response times.
Key capabilities
Automated ticket routing
AI-powered response suggestions
Multi-channel support (email, chat, social media)
Customizable reporting and analytics
Collaboration tools for team communication
At a glance
Use cases
What you can do with HelpDesk
Automate ticket routing for faster customer support response
Utilize AI suggestions to enhance support agent efficiency
Manage multi-channel customer inquiries in one platform
Generate customizable reports to analyze support performance
Facilitate team collaboration on complex support cases
Best for
Small to medium-sized businessesCustomer support teamsE-commerce companies
Pricing
HelpDesk pricing
HelpDesk starts at $29/mo
Starting at $29/mo
Ecosystem
Connected ecosystem
MCP servers, AI skills, and integrations that work with HelpDesk
MCP servers
Use HelpDesk with AI agents via these MCP servers
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Integrations
SlackZapierSalesforceZendeskMailchimpJiraTrelloGoogle WorkspaceMicrosoft Teams
FAQs
Frequently asked questions
Common questions about HelpDesk and its capabilities
HelpDesk pricing starts at $29/mo. Contact HelpDesk for enterprise pricing and volume discounts.
Need help automating HelpDesk?
Our team can help you integrate HelpDesk with your existing tools and build custom automation workflows.
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