How much does UserEcho cost and what are its key features?

UserEcho costs $29/month for a subscription. Its key features include feedback forums for customer insights, an integrated helpdesk for ticket management, a comprehensive knowledge base for self-service, live chat for real-time interaction, and an analytics dashboard for tracking engagement.

Is UserEcho suitable for product management teams?

Yes, UserEcho is well-suited for product management teams. Its feedback forums are excellent for gathering customer insights and feature requests, which are crucial for product development and improvement. The analytics dashboard also helps in understanding user engagement with features.

UserEcho

Customer support solution

DiscoveredSubscriptionEngineering

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Shyft Score

Directory quality rating

Discovered

38/100

Quiet

AI Readiness

How prepared for AI workflows

Fair

30/100

API

Our take

The verdict on UserEcho

AI-generated

UserEcho offers a solid suite of customer support tools, but its low AI readiness score may limit its appeal to teams prioritizing AI-driven solutions.

Strengths

Affordable starting price of $29/mo
Integrated helpdesk and live chat
Analytics dashboard for engagement tracking

Limitations

Low AI readiness score of 30/100
Limited reviews (22)
No free tier

Best for: Small to mid-sized engineering teams needing affordable, multi-channel customer support

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Benefits

Why teams choose UserEcho

Resolve customer issues faster with integrated helpdesk and live chat in one platform

Reduce support workload by enabling customers to find answers themselves through comprehensive knowledge base

Make data-driven decisions with clear analytics on customer engagement and support performance

Gather actionable customer insights through dedicated feedback forums to improve your product

About

What is UserEcho?

UserEcho provides customer engagement products that help you to communicate effectively and resolve the needs of any business. It offers solutions for feedback forums, helpdesk, knowledge base, and live chat.

Key capabilities

Feedback forums for gathering customer insights

Integrated helpdesk for managing support tickets

Comprehensive knowledge base for self-service support

Live chat functionality for real-time customer interaction

Analytics dashboard for tracking engagement metrics

At a glance

Capabilities

API

Use cases

What you can do with UserEcho

Gather customer feedback for product improvements

Manage and resolve customer support tickets efficiently

Create a self-service knowledge base for customers

Engage customers in real-time with live chat

Track customer engagement metrics with analytics

Best for

Small to medium-sized businessesCustomer support teamsProduct management teams

Pricing

UserEcho pricing

UserEcho starts at $29/mo

Starting at $29/mo

Ecosystem

Connected ecosystem

MCP servers, AI skills, and integrations that work with UserEcho

MCP servers

Use UserEcho with AI agents via these MCP servers

Seamless communication integration for your applications.

npx 116

A comprehensive collection of MCP servers for enhancing developer tools and services.

219

Integrate OpenAI's o1 model and Flux capabilities with ease using MCP servers.

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Integrations

SlackZapierSalesforceIntercomMailchimpZendeskGoogle AnalyticsTrello

AI & automation capabilities

REST API

MCP ServerN/A

WebhooksN/A

Free TierN/A

FAQs

Frequently asked questions

Common questions about UserEcho and its capabilities

UserEcho is an AI-assistant customer support solution designed for small to medium-sized businesses. It offers features like feedback forums, an integrated helpdesk, a knowledge base, live chat, and an analytics dashboard to streamline customer interaction and support management.