Shyft Score
Directory quality rating
38/100
Quiet
AI Readiness
How prepared for AI workflows
30/100
Our take
The verdict on UserEcho
AI-generated
UserEcho offers a solid suite of customer support tools, but its low AI readiness score may limit its appeal to teams prioritizing AI-driven solutions.
Strengths
- Affordable starting price of $29/mo
- Integrated helpdesk and live chat
- Analytics dashboard for engagement tracking
Limitations
- Low AI readiness score of 30/100
- Limited reviews (22)
- No free tier
Best for: Small to mid-sized engineering teams needing affordable, multi-channel customer support
Request a demo to evaluate UserEcho for your team.
See how UserEcho fits your stackAbout
What is UserEcho?
UserEcho provides customer engagement products that help you to communicate effectively and resolve the needs of any business. It offers solutions for feedback forums, helpdesk, knowledge base, and live chat.
Key capabilities
Feedback forums for gathering customer insights
Integrated helpdesk for managing support tickets
Comprehensive knowledge base for self-service support
Live chat functionality for real-time customer interaction
Analytics dashboard for tracking engagement metrics
At a glance
Use cases
What you can do with UserEcho
Gather customer feedback for product improvements
Manage and resolve customer support tickets efficiently
Create a self-service knowledge base for customers
Engage customers in real-time with live chat
Track customer engagement metrics with analytics
Best for
Small to medium-sized businessesCustomer support teamsProduct management teams
Pricing
UserEcho pricing
UserEcho starts at $29/mo
Starting at $29/mo
Ecosystem
Connected ecosystem
MCP servers, AI skills, and integrations that work with UserEcho
MCP servers
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Seamless communication integration for your applications.
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Integrations
SlackZapierSalesforceIntercomMailchimpZendeskGoogle AnalyticsTrello
FAQs
Frequently asked questions
Common questions about UserEcho and its capabilities
UserEcho pricing starts at $29/mo. Contact UserEcho for enterprise pricing and volume discounts.
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