Shyft Score
Directory quality rating
51/100
Quiet
Our take
The verdict on Gainsight
AI-generated
Gainsight is the industry standard for enterprise customer success, offering AI-powered health scoring and churn prediction with deep product/support data integration.
Strengths
- Free tier available
- AI-powered health scoring and churn prediction
- Deep integration with product/support data
Limitations
- Pricing unclear beyond free tier
- Enterprise-focused, may be overkill for SMBs
Best for: Enterprise B2B SaaS companies prioritizing customer success
Try Gainsight's free tier to see if it fits your workflow.
See how Gainsight fits your stackAbout
What is Gainsight?
Gainsight is a company that focuses on customer success and aims to win in business by being Human-First. They offer a supportive work environment, encourage work-life balance, and promote diversity and inclusion.
Key capabilities
Alerts surface the signals hiding in customer emails, support tickets, meetings, and more
Maximize product adoption and retention with the hyper-personalized experiences your customers crave
Assess, strategize and act on customer signals with fully autonomous agents that extend your team to every customer
One Platform, Zero Gaps
Proven Playbooks on Day One
AI that Acts, Not Distracts
Use cases
What you can do with Gainsight
Track customer health scores to proactively identify at-risk accounts
Automate customer success playbooks to streamline onboarding and support
Leverage AI-powered insights to predict customer churn and reduce attrition
Best for
Customer success teamsProduct managersEnterprise organizations
Pricing
Gainsight pricing
Gainsight starts at $0/mo
Starting at $0/mo
Ecosystem
Connected ecosystem
MCP servers, AI skills, and integrations that work with Gainsight
Integrations
ZendeskStandardPremiumCloudEagleChampionSearchUnifyEverAfterSAP Sales CloudTheLoopsSlackunitQSupportLogic+7 more
AI & automation capabilities
REST API
MCP ServerN/A
WebhooksN/A
Free TierN/A
FAQs
Frequently asked questions
Common questions about Gainsight and its capabilities
Gainsight pricing starts at $0/mo. Contact Gainsight for enterprise pricing and volume discounts.
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