How much does Gorgias cost per month?

Gorgias is available via a subscription model, starting at $29 per month. This pricing provides access to its AI helpdesk features, including automated order tracking, AI-powered customer support, and integrations for platforms like Shopify.

Does Gorgias integrate with Shopify for refunds?

Yes, Gorgias offers seamless Shopify integration. This allows e-commerce businesses to manage refunds and cancellations directly within the helpdesk, streamlining customer support workflows and improving efficiency for customer support teams.

Gorgias

Be part of the team building the future of ecommerce with AI.

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Shyft Score

Directory quality rating

Reviewed

56/100

Quiet

Our take

The verdict on Gorgias

AI-generated

Gorgias provides an AI-powered helpdesk for e-commerce, automating order tracking, returns, and Shopify-native actions, ideal for DTC brands.

Strengths

Affordable starting price
AI-powered customer support
Shopify integration
Multi-channel support

Limitations

Limited AI agent integration
No free tier

Best for: DTC brands needing automated customer support and order management.

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Benefits

Why teams choose Gorgias

Reduce customer support workload by 50% with AI automation

Improve customer satisfaction with faster response times

Increase operational efficiency with seamless Shopify integration

Enhance brand reputation with consistent, high-quality support

Scale customer service efforts without increasing headcount

About

What is Gorgias?

Gorgias is a customer service platform focused on Conversational Commerce, enabling brands to deliver AI-powered customer experiences. The company operates global hubs in San Francisco, Paris, Belgrade, Toronto, and New York City, with a team of 400+ employees driving innovation in ecommerce.

Key capabilities

Conversational AI

Customer support automation

Ecommerce-focused

AI-driven product recommendations

Multi-channel support

Centralize customer conversations

At a glance

Capabilities

API

Use cases

What you can do with Gorgias

Automating order tracking and shipment inquiries

Processing returns and refunds through Shopify API

Reducing support response time with AI-powered suggestions

Managing customer conversations across multiple channels

Scaling support teams without proportional headcount growth

Best for

Direct-to-consumer brandsE-commerce businessesCustomer support teams

Pricing

Gorgias pricing

Gorgias starts at 10/month

Starting at 10/month

Ecosystem

Connected ecosystem

MCP servers, AI skills, and integrations that work with Gorgias

Integrations

KlaviyoRechargeLoop ReturnsYotpo150+ more411Gen Influencer CommerceAdaAddress GuardAfterShipAfterShip Returns CenterAgentsOnlyAI Agent by My AskAI+16 more

AI & automation capabilities

REST API

MCP ServerN/A

WebhooksN/A

Free TierN/A

FAQs

Frequently asked questions

Common questions about Gorgias and its capabilities

Gorgias is an AI helpdesk designed specifically for e-commerce businesses. It's best for direct-to-consumer brands and e-commerce businesses looking to streamline customer support operations, automate order tracking, and provide AI-powered assistance across multiple channels like email, chat, and social media.