How much does Tidio cost for an e-commerce business?

Tidio offers a freemium model, meaning you can start using it for free. Paid plans begin at $19 per month. This tiered pricing allows businesses to scale their usage and access more advanced features like detailed analytics and deeper e-commerce platform integrations as their needs grow.

What features does Tidio offer for improving online store customer service?

Tidio provides AI-powered chatbots for instant 24/7 support, live chat for real-time customer interaction, automated responses to FAQs, and seamless integration with popular e-commerce platforms. It also includes an analytics dashboard to track performance and optimize your customer service strategy.

Tidio

AI chatbot for e-commerce

ReviewedFreemiumEngineering

Visit website

Compare →

Shyft Score

Directory quality rating

Reviewed

58/100

Quiet

AI Readiness

How prepared for AI workflows

Fair

46/100

Our take

The verdict on Tidio

AI-generated

Tidio is a practical choice for e-commerce teams seeking affordable AI-assisted support. Works well for common inquiries but may need human support for complex issues.

Strengths

Freemium model with $19/mo starting price
AI-powered chatbots and live chat
E-commerce integrations

Limitations

AI readiness score of 46/100
Limited to customer service

Best for: Customer support teams at SMBs needing AI chatbots and live chat.

Request a demo to evaluate Tidio for your team.

See how Tidio fits your stack

Benefits

Why teams choose Tidio

Resolve 67% of customer inquiries instantly without hiring additional support staff

Provide 24/7 customer service even when your team is offline

Reduce response time from hours to seconds with automated chat replies

Track chat performance and customer satisfaction with built-in analytics

About

What is Tidio?

Tidio is an AI chatbot platform for e-commerce customer support. It automatically handles up to 67% of support inquiries through intelligent responses, with seamless handoff to live agents when needed. Includes helpdesk tools, automation features, and integrations with major e-commerce platforms.

Key capabilities

AI-powered chatbots for 24/7 support

Live chat functionality for real-time customer interaction

Integration with e-commerce platforms

Automated responses to frequently asked questions

Analytics dashboard for performance tracking

At a glance

What you can do with Tidio

Automate 24/7 customer support with AI chatbots

Enhance real-time interactions with live chat features

Integrate customer service with e-commerce platforms

Track support performance using analytics dashboard

Reduce response time with automated FAQ answers

Best for

E-commerce businessesSmall to medium-sized enterprisesCustomer support teams

Pricing

Tidio pricing

Tidio starts at $19/mo

Starting at $19/mo

Ecosystem

Connected ecosystem

MCP servers, AI skills, and integrations that work with Tidio

Integrations

ShopifyWordPressZapierMailchimpFacebook MessengerSlackGoogle AnalyticsWooCommerceZendesk

FAQs

Frequently asked questions

Common questions about Tidio and its capabilities

Tidio is best for e-commerce businesses, especially small to medium-sized enterprises and their customer support teams. It excels at providing 24/7 AI-powered chatbot support and live chat functionality to enhance customer interaction and automate responses to common queries, ultimately boosting sales and customer satisfaction.