How much does PagerDuty cost and what teams is it best for?

PagerDuty is available as a subscription service starting at $19 per month. It is best suited for IT operations teams, DevOps teams, and customer support teams looking to enhance their incident management, streamline on-call rotations, and ensure rapid response to critical issues.

Can PagerDuty integrate with existing monitoring tools for DevOps teams?

Yes, PagerDuty is designed to integrate with a wide array of existing monitoring tools, making it ideal for DevOps teams. These integrations enable automated incident creation and escalation based on alerts from your current infrastructure, ensuring a unified and efficient incident response workflow.

PagerDuty

Enhance incident management with real-time response and automated on-call scheduling.

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Shyft Score

Directory quality rating

Reviewed

58/100

Quiet

Found in 1 source

AI Readiness

How prepared for AI workflows

Low

22/100

API

Our take

The verdict on PagerDuty

AI-generated

PagerDuty excels in incident management with strong real-time response and on-call scheduling features. Its high rating and extensive reviews make it a reliable choice for engineering teams, though its AI readiness is relatively low.

Strengths

4.5/5 rating with 916 reviews
Real-time incident response
On-call scheduling and management
Automated escalation policies
Integrations with monitoring tools

Limitations

Low AI readiness (22/100)
Limited analytics for proactive incident prevention
Pricing may be high for small teams

Best for: Engineering teams needing robust incident management and on-call scheduling

Request a demo to evaluate PagerDuty for your team.

See how PagerDuty fits your stack

Benefits

Why teams choose PagerDuty

Reduce incident response time from hours to minutes with automated alerts

Eliminate missed critical alerts with intelligent on-call scheduling

Cut mean time to resolution by 60% through automated escalation workflows

Get complete visibility into team performance and incident patterns

About

What is PagerDuty?

PagerDuty is a devops solution for incident management and on-call scheduling. Key capabilities include real-time incident response, on-call scheduling and management, and automated escalation policies.

Key capabilities

Real-time incident response

On-call scheduling and management

Automated escalation policies

Integrations with monitoring tools

Analytics and reporting on incidents

At a glance

Capabilities

API

Use cases

What you can do with PagerDuty

Automate incident response workflows for IT teams

Schedule on-call engineers and ensure timely incident resolution

Integrate with monitoring tools to provide real-time alerts and notifications

Best for

IT operations teamsDevOps teamsCustomer support teams

Pricing

PagerDuty pricing

PagerDuty starts at $19/mo

Starting at $19/mo

Ecosystem

Connected ecosystem

MCP servers, AI skills, and integrations that work with PagerDuty

Integrations

SlackJiraGitHubAWS CloudWatchMicrosoft TeamsServiceNowPagerDuty APINew RelicDatadog

AI & automation capabilities

REST API

MCP ServerN/A

WebhooksN/A

Free TierN/A

FAQs

Frequently asked questions

Common questions about PagerDuty and its capabilities

PagerDuty offers real-time incident response, automated on-call scheduling and management, customizable escalation policies, and seamless integrations with various monitoring tools. It also provides robust analytics and reporting to help teams improve their incident resolution processes.