Shyft Score
Directory quality rating
40/100
Active
AI Readiness
How prepared for AI workflows
33/100
Webhooks
Our take
The verdict on Libredesk
AI-generated
Libredesk is a cost-effective helpdesk solution, but its AI readiness is low and community is small.
Strengths
- Free and open-source
- Multi-channel support
- 2,111 GitHub stars
Limitations
- Low AI readiness (33/100)
- Limited scalability
Best for: Small engineering teams needing basic helpdesk features
Try Libredesk's free tier to see if it fits your workflow.
See how Libredesk fits your stackAbout
What is Libredesk?
Libredesk is an open-source customer support platform that provides ticketing, knowledge base, and multi-channel communication tools. It offers businesses a cost-effective alternative to proprietary helpdesk solutions while maintaining professional customer service capabilities.
Key capabilities
Multi-channel communication support
Customizable ticketing system
Knowledge base management
Real-time reporting and analytics
User-friendly interface
At a glance
Category
Agents
Department
Engineering
Pricing
Free (from $0/mo)
Type
PLATFORM
GitHub stars
2.1k
Website
libredesk.com
Capabilities
Webhooks
Use cases
What you can do with Libredesk
Manage customer support tickets across email, chat, and social media
Create and maintain a self-service knowledge base for customers
Track and analyze support team performance with real-time reports
Customize ticketing workflows to match business processes
Provide multi-channel support without proprietary software costs
Best for
Small businessesStartupsCustomer support teams
API & Developer Info
API Style
REST
Authentication
API KeyOAuth 2.0
SDKs
javascriptpythonruby
Capabilities
WebhooksSandbox / Free Tier
Documentation
API Documentation Pricing
Libredesk pricing
Libredesk starts at $0/mo
Starting at $0/mo
Ecosystem
Connected ecosystem
MCP servers, AI skills, and integrations that work with Libredesk
MCP servers
Use Libredesk with AI agents via these MCP servers
s
Seamless communication integration for your applications.
npx 115
s
A comprehensive collection of MCP servers for enhancing developer tools and services.
201
s
Integrate OpenAI's o1 model and Flux capabilities with ease using MCP servers.
79
Integrations
SlackZapierTrelloGoogle WorkspaceMailchimpZendeskSalesforceJira
AI & automation capabilities
REST APIN/A
MCP ServerN/A
Webhooks
Free TierN/A
FAQs
Frequently asked questions
Common questions about Libredesk and its capabilities
Libredesk pricing starts at $0/mo. Contact Libredesk for enterprise pricing and volume discounts.
Need help automating Libredesk?
Our team can help you integrate Libredesk with your existing tools and build custom automation workflows.
No commitment requiredResponse within 24h
Get weekly AI tool updates
Pulse delivers engineering-specific AI insights every week. Free.
Explore
Discover more
Alternatives, related tools, and resources for Libredesk
Related Resources
Browse by Category
Related Tools
Using Libredesk? See how your stack compares.
Our free scan analyzes your website, detects your tools, and shows gaps in your AI readiness.
Take free scan →