Microsoft Dynamics 365
Enterprise CRM and ERP by Microsoft
Shyft Score
Directory quality rating
53/100
Quiet
AI Readiness
How prepared for AI workflows
39/100
Our take
The verdict on Microsoft Dynamics 365
AI-generated
Microsoft Dynamics 365 offers a unified CRM and ERP with strong AI and Microsoft integrations, but it's expensive.
Strengths
- AI-driven analytics and insights
- Seamless Microsoft 365 integration
- Omnichannel customer service
Limitations
- Expensive starting price of $65/mo
- No free tier
- Complex for small teams
Best for: Large enterprises needing a unified CRM and ERP with AI insights
Request a demo to evaluate Microsoft Dynamics 365 for your team.
See how Microsoft Dynamics 365 fits your stackBenefits
Why teams choose Microsoft Dynamics 365
Get complete customer visibility across all touchpoints in one unified platform
Reduce manual data entry and administrative tasks with automated workflows
Make faster business decisions with AI-powered insights and real-time analytics
Seamlessly work within familiar Microsoft Office tools without switching platforms
About
What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a comprehensive cloud-based CRM and ERP platform that unifies sales, marketing, customer service, and operations data. It provides AI-powered insights and seamless integration with Microsoft's ecosystem to help businesses streamline customer relationships and drive revenue growth.
Key capabilities
AI-driven analytics and insights
Customizable dashboards and reports
Integration with Microsoft Office 365
Automated marketing campaigns
Omnichannel customer service support
At a glance
Use cases
What you can do with Microsoft Dynamics 365
Automate marketing campaigns for increased customer engagement
Utilize AI-driven insights to enhance sales strategies
Integrate customer data across sales and marketing teams
Create customizable dashboards for real-time performance tracking
Streamline omnichannel support for improved customer service
Best for
Mid-sized businessesEnterprisesSales and marketing teams
Pricing
Microsoft Dynamics 365 pricing
Microsoft Dynamics 365 starts at $65/mo
Starting at $65/mo
Ecosystem
Connected ecosystem
MCP servers, AI skills, and integrations that work with Microsoft Dynamics 365
MCP servers
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Integrations
Microsoft Office 365Power BILinkedIn Sales NavigatorMailchimpZapierSalesforceShopifyQuickBooksSlack
FAQs
Frequently asked questions
Common questions about Microsoft Dynamics 365 and its capabilities
Microsoft Dynamics 365 offers sales teams AI-driven analytics, customizable dashboards, automated marketing campaigns, and seamless integration with Microsoft Office 365. These features help optimize sales processes, improve customer engagement, and drive revenue growth for mid-sized businesses and enterprises.
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